5) Celebrate the customer decision and ask for feedback- Many customers will be with us for the duration of their lives. Everyone will inevitably become sick and will need to make tough decisions in regards to their health. Whatever their decision, we must be there to help console or celebrate their success and triumph. The essence of good customer service is genuine appreciation, not flattery. The distinction between the two is profound (MAGIC selling, 2012, p.2).
In regards to compensation, employees will get paid depending on their performance relative to a scorecard barometer. This scorecard serves many purposes. It allows the employees to see how they stand in regards to company expectations. It also allows them to see how they are doing and identify an action play to help improve performance. Dekalb Medical Center is predicated on customer service. Therefore, I believe it prudent to incorporate compensation to the customer service metric. Furthermore, the medical center should be a culmination of multiple departments and services. As such, the entire center has to be team oriented. To better align compensation with this belief, 20% of the employees pay will be dependent on the performance of OTHER departments within the facility. This helps to avoid the unnecessary conflicts that ultimately arise in a large bureaucratic organization. These conflicts do little good, and ultimately cause civil unrest and ill-will within the organization. The remaining 80% will be based on scorecard performance.
In regards to merit and benefit pay for management, I would use a variety of metrics for compensation. In many industries, management is compensated based primarily on sales figures. These figures vary depending on the industry, but...
Health Care Delivery Systems The structure and organization of the resources that make it possible to provide health care services to target populations is referred to as a health care system. The variety of health care systems is very wide with strong evolutionary histories tied to the governments, religious organizations, charitable organizations, labor unions, and for-profit market participants. Five Health Care Delivery Systems Reid set out around the world to study healthcare systems
Disaster Management Case Study Hurricane Victoria that landed on January 10, 2016 in New York City caused significant damage on the area. The storm which was ultimately downgraded to a tropical storm since it lost its strength affected homeless shelters and health care facilities. Many health care facilities in the area sustained devastating damage while those that were functioning became overcrowded with special needs patients and family members. Since backup generators
Health Care -- Licensing, Accreditation and Certification -- Case Assignment King/Drew Medical Center JCAHO accreditation is a formal "seal of approval" by an authorized organization while JCAHO certification is a "gold seal of approval" by a private arm of JCAHO given for adherence to high national standards. Both types of recognition provide numerous benefits and notable disadvantages, some of which overlap. A cautionary tale about official approval and the loss of
Because unions retain the exclusive right to negotiate on behalf of its members, the individual worker may have little recourse to easily address incompetent leadership. The Disadvantages of Unionized Labor for Healthcare Employers: The primary disadvantages of unionized labor for healthcare employers correspond to the relative loss of control over issues and workplace elements commonly transferred to workers (through their unions), which accounts for the traditional resistance with which many employers
Figure 1 portrays the state of Maryland, the location for the focus of this DRP. Figure 1: Map of Maryland, the State (Google Maps, 2009) 1.3 Study Structure Organization of the Study The following five chapters constitute the body of Chapter I: Introduction Chapter II: Review of the Literature Chapter III: Methods and Results Chapter IV: Chapter V: Conclusions, Recommendations, and Implications Chapter I: Introduction During Chapter I, the researcher presents this study's focus, as it relates to the
Lack of accountability, transparency and integrity, ineffectiveness, inefficiency and unresponsiveness to human development remain problematic (UNDP). Poverty remains endemic in most Gulf States with health care and opportunities for quality education poor or unavailable, degraded habitats including urban pollution and poor soil conditions from inappropriate farming practices. Social safety nets are also entirely inadequate and all form part of the nexus of poverty that is widely prevalent in Gulf countries.
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