Google Culture, Business and HR Practices
How do Google's corporate values and goals concerning employees, customers, and the business combine to create job satisfaction and motivate the people who work there? Is this a model every business should adopt?
The search engine giant known as Google has experienced a successful few years and risen to become a leader in the search industry. They have enjoyed increased revenue, profits, share prices, market share and the expansion of their global workforce (Savoia & Copeland, 2011). Their business practices are a large part of the equation. They are dedicated to their mission, culture and what they refer to as their most valuable resource -- their employees (Baum, 2007). In addition to being a top-rated choice for internet searches by customers, employees consider them a great place to work.
The company is famous for its commitment to its employees. Diversity is of central importance to Google's hiring practices. The company prides itself of only hiring the best and the brightest. Employees must be intellectuals as evidenced by their skill set, strong work ethic and solid educational background. Experience matters, but is generally not considered as important as ability (Stewart, 2013). Affectionately called Googlers, the workforce of the company are comprised of a diverse mix. Team members share common goals and visions for the company. Googlers come from across the globe. This is intentional according to CEO Larry Page. "Workers must fully understand reflect a global customer base" (Baum, 2007).
There is an emphasis on creating a fun office climate and atmosphere and it is rare not to find on-site bowling alleys, lots of good food, and other perks. Employees have access to a quick game of ping pong or foosball on-site. Hiring practices must be fair and ethical, and employee benefits focus on work-life balance for workers. Benefits include traditional policies and provisions such as top-rated health insurance, retirement benefits, and tuition reimbursement. However, Google goes even further...
Note that Marriott inculcates teamwork into everything that it does. For that reason, Marriott was rated by JD Power, a rating agency, as the top hotel for guest satisfaction in 2007. Bill Marriott, the hotel company's chairman, cites the reason as the staff's focus on customer satisfaction: You may be interested in learning what I look for when I visit a hotel. Number one, and of great importance, is the
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