Goal Translation at STM
The concept of "goal translation" in the context of the STM case is critical to the success of the entire TQM initiative and strategy. The single most critical success factor for any TQM initiative is change management (Svensson, 2005). The goal translation component or concept of the STM methodology concentrates on combining as many of the diverse, existing initiatives in place and leaving only a single set of key or strategic goals that have been defined by internal and external needs. STM wanted to do this to enable more effective change management strategies while also being able to set the foundation for real-time analytics reporting. This aggregation of internal and external needs for process improvement ensured that STM would invest their limited time and resources only in those activities that would deliver the greatest value. TQM projects must be managed to a specific series of measurable criteria and key performance indicators (KPIs) including Six Sigma (Sharma, Kodali, 2008).
Goal translation is the critical link in the methodology,...
As mentioned earlier on, the new political dispensation that took off is 1994 opened the "gates of creative possibility" (Roos,2010) for the opera producers since they were therefore able to juxtapose the Western and African art scenes. This was fueled by the sense of renewed intellectual and artistic access that way created by the new political dispensation. According to Roos (2010), theoretically, the new political dispensation culminated into an
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66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications
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