Making use of e-learning may require HR departments to gain better knowledge of current technical tools at their fingertips, but ultimately, "the entire organization [must] line up to the same set of common goals and ensure that everyone is rowing in the same direction," only then can one "achieve a higher level of organizational performance." (Greengard, 2003, p.1) Human resources must provide a holistic vision of how organizations can realize their special vision.
Of course, as Schnoover states, "human resource organizations will need to provide online access to products and services as well as face-to-face support in their application," and thus may need to be the "ambassadors of a more high-tech approach than before.(Schoonover, 2002) But it is also the HR professional's duty to make sure that even the most technically sophisticated suggestion, innovation, or change, meets the human needs of the organization in terms of orienting, training, and taking a realistic view of the current workplace's battery of skills.
By enabling employees to reach the goals of their department, their personal goals, and helping shape such specific areas into an overall organizational vision, HR departments can provide a fundamental, generalizing influence and vision for the better that focuses on the human dimension of the organization, and still maximizes employee performance. HR must be about balance, not fragmentation, and bring the human dimension of the organization together to meet organizational goals. For example, in one school district, an HR organization had to use a trimmed budget to still create an effective new-teacher orientation and keep a successful mentoring program afloat. In short, it had to keep its finger on the pulse of the needs of the teacher, and keep what was good about these programs, but still make sure that it stayed within a feasible budget. (Greengard, 2003, p.2)
One key area Schnoover ignores is that of diversity -- and again, diversity is an area that affects every organizational deparment and component,...
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