Functions of management are usually defined as planning, organizing, staffing, directing, and controlling the various resources of the organization. A service-based organization such as the Starbucks Corporation must give particularly careful attention to the organizing function of management regarding its use of human resources, given that the public face it presents to the world is an integral part of the product's reputation (Allison 2010). Starbucks must also devote care and attention in creating its high-quality product, given that consumers will not return to the store if they are dissatisfied with the drinks and foods they buy at their local Starbucks.
Human resources
High-quality employee training became a critical part of Starbucks' branding, when it evolved into a publically-traded company. Unlike other fast food establishments, from its inception Starbucks' training program "included classes on coffee history, drink preparation, coffee knowledge (four hours), customer service (four hours), and retail skills, plus a four-hour workshop called 'Brewing the Perfect Cup'" as well basic register skills (Thompson & Strickland 2009, p.3). Training was directed and controlled in a highly calculated, top-down managerial fashion to ensure that all employees had the essential skills to consistently make great coffee.
Tight managerial oversight of training was necessary because, unlike other fast food establishments, Starbucks Baristas actually prepared the company's flagships drinks and did not merely reheat frozen and reconstituted foods. Espresso shots had to be pulled from the coffee maker after 18- to 23-seconds, milk for lattes and cappuccinos had to be steamed to at least 150F but never more than 170F; customers who ordered bulk coffee had to be given exactly one pound of beans "not .995 pounds or 1.1 pounds;" coffee could not sit more than 20 minutes; and dissatisfied customers...
Functions Management What are the different functions involved in management? How do they help one to achieve success in the workplace? In what ways does each of them enhance the organizational culture? One will study in depth the various aspects of managing others and apply them to a city Police Department setting. The four areas of management consist of planning, organizing, leading and controlling. Anyone that is in law enforcement has some
There is injustice done to the ratepayers through higher rates. Some others will benefit by the subsidized energy efficient products such as light bulbs, refrigerators, consultation services, and to cap it is argued that a utility service provider is in no position to fix the benefits as much as the customers and since it depends on many individuals and therefore the energy efficiency and the interest rates and the
Management Functions of management There are basically four functions of management in all organizations and these functions are linked in an intricate manner hence supporting each other in the endeavor towards the accomplishment of the objectives of the organization. The four functions are usually grouped as leading/directing, organizing, planning and controlling. The leading function is the most instrumental segment of leadership and management since when the junior staff are motivated and the people
A manager's duty is not to be liked but to be effective; a manager remains firmly committed to the health of his or her organization by following rules, regulations, and guidelines. "A leader is someone who people naturally follow through their own choice, whereas a manager must be obeyed," ("The Difference between Management and Leadership," 1997). Effective managers and leaders both motivate and inspire people to reach their highest
Let's say the original company will usually take a primarily leadership dominated approach to its business organization, allowing its employees to have many freedoms and responsibilities. The merging company, however, has a motivation approach that places more emphasis on management and incentives. In order to ensure that both performance and job satisfaction remain high for all employees in the newly merged corporation, steps will have to be taken to
Most audit managers assign supervisory tasks to senior auditors and, in general, consistently encourage more senior auditors to fulfill a mentor role within the audit team. The dual benefit of this practice is that it fosters greater team unity and a healthier organizational culture, in addition to enabling junior auditors to learn technical skills from their more senior associates. Very often, the types of relationships maintained by senior auditors within their
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