FedEx Corporation is a logistics services company based in the United States. It was founded in Little Rock, Arkansas in 1971 by Frederick W. Smith and since then has grown into a multibillion-dollar company with aerial and terrestrial forces that cater to almost 6 million packages per day. The company's headquarters are currently in Memphis, Tennessee. Originally known as FDX Corporation, it was renamed to FedEx Corporation in January 2000 and all of its subsidiaries were rebranded. The name FedEx is actually an abbreviation of the company's original air division "Federal Express."
FedEx Corporation allows customers and businesses the world over to choose from a wide variety of transportation, e-commerce and business services. Boasting annual revenues of $40 billion, the company offers integrated business applications under the respected FedEx brand. FedEx has consistently ranked among the world's most admired and trusted employers, and sports a massive workforce of more than 290,000 employees globally. FedEx aspires to remain positively focused on safety, the highest ethical and professional standards and the needs of their customers and communities. (Schneider, 2008)
FedEx Corp has many different divisions which altogether work towards making it the industry's global leader, and allow it to tap into all different shipping markets. These divisions include "FedEx Express," which is the world's largest express transportation company. To cater to time-sensitive orders and to facilitate speedy delivery, it uses a global air-and-ground network. This division employs more than 146,000 people worldwide and caters to more than 220 countries. It has an air fleet of 688 aircraft which includes almost 124 Airbuses, 47 ATRs, 269 Boeings and 240 Cessnas. It has a delivery fleet of more than 44000 motorized vehicles.
Other divisions include FedEx Supply Chain (catering to commercial markets), FedEx Trade Networks (includes end-to-end services like customs brokerage), FedEx Ground (deals in cost-effective, small-package shipping), FedEx SmartPost (deals in delivery of low-weight, less-time-sensitive, business-to-consumer packages), FedEx Freight (provides less-than-truckload freight services), FedEx Custom Critical (provides door-to-door, same-day and next-day delivery of urgent, valuable and hazardous items), FedEx Office (provides printing and shipping expertise on the go) and FedEx TechConnect (whose purpose is to align customer contact centers with worldwide revenue operations). (Birla, 2005)
On their customer front, FedEx has introduced many applications and has employed their IT resources to create value-added services. An example of this is the FedEx Ship Manager. This is an online application that requires customers to have an account number and a user id, which they can use to place shipment orders online and track progress of their packages. It benefits customers in the form of greater speed, greater ease of use, more smart features, greater convenience, more customization options, more options for visibility and the option of online tracking. The hardware side of this application, titled "FedEx Ship Manager Hardware," is a powerful solution that gives customers a full range of shipping functions so they can handle large volumes and automates their entire shipping process. High-volume shippers can improve efficiency, reduce errors and eliminate paperwork using this hardware system provided by FedEx.
Another revolutionary service offered by FedEx to its customers, which uses IT, is SenseAware. This technology basically uses sensors to monitor light, motion and temperature of packages on the go. This allows users to keep tabs on their package's temperature, location and other relevant factors. In addition to this, they can create alerts, triggers and notices for their packages. So, if a certain customer has requested shipment of a perishable item, he/she can view its state at any time during its journey and in case the item is in danger of getting spoilt, it can be re-routed in order to avoid any loss. This technology is another accolade in FedEx's already much-applauded list of cutting-edge technology resources. (All, 2009)
Very important to FedEx's success is its use of network technology, especially wireless, that enables FedEx to keep its customers informed about package whereabouts, and employees up-to-date on information required to expedite package pickup and delivery.
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FedEx Corporation offers worldwide delivery services in the overnight and ground businesses, along with other related logistics services. The company operates around the world, utilizing either wholly-owned subsidiaries or service partners to gain market entry. If the company is considering making an investment in a foreign country, it can start by determining the cost of capital. Most of the company's business is in the U.S., so the domestic cost of
Target's chart, however, shows that the company has tracked the market and GDP fairly closely, indicating that perhaps it does not trade the way a discount retailer should. Johnson & Johnson JNJ is a pharmaceutical and consumer products company. It competes in pharmaceuticals, consumer products in the health and beauty segment and in medical devices. The company was founded in 1886 and today is a multinational conglomerate with operations in 57
FedEx was founded by Fred Smith after his tour in Vietnam, and he continues to run the company today, as the only CEO that FedEx has ever known. The company began by offering overnight courier services, an industry that to that point had not existed. Today, that unit is known as FedEx Express and it is still the largest in the company. There are competitors, however, mostly notably UPS, DHL
A fourth weakness is the declining level of business services sales during one period of the case study, brought about by the economic recession impacting areas of the global economy unevenly. Opportunities FedEx can expand significantly more into the highest-growth economies of the world by pursuing more acquisitions in specific logistics and transportation management companies. As one of their core strengths is growth through acquisition, the company needs to consider how
FedEx is a worldwide delivery service specializing in the transportation of parcels and packages, and is the largest express transportation company with about 30 per cent of the market share. Since its founding in 1973, FedEx has done business with an eye to technological improvement. When it became one of the first companies to do business using the Internet in 1994, it was considered one of the only companies to
FedEx is in the global logistics industry, and offers a wide range of products and services within this space. The major business units are Express, Ground, Office, Custom Critical, Freight, SupplyChain and Trade Networks. The major business is Express, which is the overnight courier business. FedEx pioneered this service and remains the global leader in overnight shipping. While most subsidiaries are based in the United States, Express operates globally, spanning
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