Environmental Analysis
My firm is Expedia, and it operates in the travel industry. The company's core site is a consolidator, but the company operates a range of complementary sites in the travel business. There are a few key macroeconomic variables that impact on the travel industry in general. The most important is the state of the economy (WTO, 2010), which we can take as a combination of GDP and the unemployment rate. These two variables are important because travel is largely a luxury item for consumers. During difficult times, consumers are more apt to save than spend on luxury items. As such, the savings rate is also a variable to which there is a correlation between travel industry demand. This demand will be reflected in firm revenues.
In addition, because firms like Expedia are in an environment characterized by rapidly changing technology, these companies must constantly invest in research and development in order to ensure that their websites are up-to-date. This often requires debt financing, so the prevailing interest rates will be a factor in the company's economic success. This paper will analyze these different sets of variables in order to determine the degree of correlation between them.
The first set of variables is...
This experience also extends to partnerships throughout the industry, for example with major hotel chains and airline groups. Expedia is able to work with those companies to package off unused capacity in exchange for superior pricing and exclusive deals on attractive packages. It must be considered that the combined effect of Expedia's experience, strong brand and high traffic, along with its ample financial might, enables the company to compete as
For example, Delta cannot readily expand to Canada by any means because of regulatory limits on foreign carriers. Competition is a key driver of change in the industry as well. Firms behave in a manner similar to oligopolies, responding to each other's moves. This forces firms to be creative with respect to how they attract and retain customers. An innovation like loyalty programs is easily replicated by all competitors in
All these aspects of a B2B transaction, when consistently executed on, create a level of trust that becomes one of the strongest and most unassailable differentiators there are in a market. Companies occupying the second highest layer, Collaborating, are using portals and other Internet-based tools to maximize information sharing and co-development of strategies and the co-sharing of communications tools and ultimately platforms. Security, DRM and digital signature strategies all aimed
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