¶ … Emotions, Attitudes, and Job Satisfaction
Emotional intelligence refers to the field of knowledge that portrays an individual's or an organization's ability to demonstrate concern, understanding and care for other people's emotions. It applies to both business interactions and individual interactions (Goleman, 2012). There is serious need to understand the psychology of those we deal with and how we can match with ours. A good emotional intelligence comes with an individual or an organization understanding itself and understanding the other people that they are in a relationship together. This paper discusses Trader Joe Company's emotional intelligence and its effects on business endeavors. The study focuses on the benefits of having an appropriate emotional intelligence program in the overall course of the business.
Organizational behavior models and productivity
Organizational behavior models postulate the need to have a good business relationship with clients and other individuals related to the business in one way or other entities related in terms of business. One aspect of organizational behavior catered for under emotional intelligence is the basic understanding of own strength, weaknesses and emotional advantages that one has. For instance, in decision-making, patience and foresight are two qualities that need to be there. They are all useful in maintaining a good relationship and in making sound decisions (Arnold, 2010). Presence...
Indeed, effective problem solving in these circumstances often requires high levels of creative collaboration (Richards, 2007a, p. 34). In recognition of this reality, employers consistently name the ability to work together creatively as a primary and crucial skill -- even though many organizations have created cultures that undercut individual and collective creativity. In order to solve this problem there is a need of a comprehensive review of the facility management
Employee Motivation The concepts and frameworks defined in Employee Motivation. A Powerful New Model (Nohria, Groysberg, Lee, 2008) encompass four main motivational drives, in addition to providing insights into how the complex system of managerial and organizational factors analyzed can be combined to create an effective foundation of motivation The drive to acquire, drive to bond, drive to comprehend, and drive to defend are the cornerstones of human motivation and must
In other words Emotional Intelligence means that the individual is capable of: (1) Accurately perceiving emotions in oneself and others; (2) Uses emotions to facilitate thinking; (3) Understands emotional meanings; and (4) Manages emotions well. This model is referred to as the 'ability' model of emotional intelligence. (Mayer & Salovey, 1997) DANIEL GOLEMAN-PERSONAL & SOCIAL COMPETENCE Daniel Goleman proposed the model of emotional intelligence based on the Personal and Social competencies
352). Lastly, Cummings and Worley (2007) surmise that employee involvement can also "improve capabilities of employees thus enabling them to perform better" (p. 353). The authors give the example that when organizations wish to increase their employee participation in decision making, this strategy must be accompanied by skill training in communication and group problem solving (p. 353). All three of these facets improve employee satisfaction and well-being, due to an improved
These factors were used to develop the Emotional Intelligence portion of the study. The study encompassed all four of these skill areas, placing equal weight on all four factors. Assumptions and Limitations As with any survey-based study, there are several assumptions and limiting factors that may effect the results obtained. Self-reporting surveys can be criticized for their inability to measure the honesty of the test subject. It is assumed that the test
Emotional Intelligence and the Role it Plays in Project Portfolio Management One of the most important and essential qualities of leadership needed in today's multigenerational business world is Emotional Intelligence (EI). EI is a "people smart" type of intelligence -- it enables an individual to read a person and provide the right kind of emotional feedback and/or responses to that person's needs. Leaders who demonstrate strong emotional intelligence are able to
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