Employee Satisfaction
And Productivity
employee satisfaction and productivity
ASTRACT
Employee satisfaction directly links to organizational excellence and/or productivity. Maybe… Maybe not… Researchers regularly debate exactly what components contributing to employee satisfaction and the company's and/or organization's productivity. Similarly, employers and employees do not typically agree on the reason/s an employee stays committed to a company or what factors contribute to an employee's satisfaction with the company. During the mixed-method case study, the researcher focuses on employee satisfaction and productivity as well as investigates whether a correlation exists between employee satisfaction and productivity/output. The study also examines factors that contribute to employee satisfaction, both on and off the job, and considers if "satisfaction" can be measured. If "yes," the researcher discusses how one can measure employee satisfaction; if "no," the researcher explains the reason/s for the incapability.
The hypothesis for the study asserts: A positive correlation exists between employee satisfaction and productivity/output. To further investigate the validity of the study's hypothesis confirming that a correlation exists between employee satisfaction and productivity/output, the researcher created a survey which a number of participants completed anonymously. The researcher also recounts interviews with a several colleagues of ASDA.
TABLE OF CONTENTS
CHAPTER I
INTRODUCTION
1
Links to Question
1
Area of Study
2
Rationale for Study
3
Significance of Study
3
Organization of Study
3
Hypothesis & Research Questions
4
Study Aim and Objectives
5
Conclusion
6
CHAPTER II
LITERATURE REVIEW
7
For Success or Satisfaction
7
Employee satisfaction
9
Employer/Employee Perceptions of Employee Satisfaction
12
Factors Contributing To Employee Satisfaction
14
ASDA Reports
18
Measuring Employee Satisfaction and Productivity
21
ASDA Interviews
24
Conclusion
30
CHAPTER III
METHODOLOGY
36
Findings from Measuring Data 36
36
Likert Type Format Scales
32
CHAPTER IV
ANALYSIS
36
Findings from Measuring Data
36
Factors Contributing to Employee Satisfaction
38
ASDA Reports
38
Measuring Employee Satisfaction and Productivity
39
CHAPTER V
CONCLUSION
42
Hypothesis Validity Confirmed
42 Recount of Study Aim/Objectives
43
Study Review
44 Employer/Employee Perceptions of Employee Satisfaction
44
Factors Contributing to Employee Satisfaction
45
ASDA Reports
45
Measuring Employee Satisfaction and Productivity
45
ASDA Interviews
46
Conclusion
46
BIBLIOGRAPHY
48
APPENDIX A
52
ASDA Employee Satisfaction Questionnaire
53
LIST OF FIGURES
Figure 1: ASDA's Central Office in Canberra
20
Figure 2: Factors Driving Employee Satisfaction
37
Figure 3: Eight Key Components for Satisfied Employees
38
Figure 4: ASDA Staff Survey Satisfaction Ratings
39
Figure 5: Three Simple Questions to Address Employee Satisfaction
39
Figure 6: Metrics Confirming Organization's Performance
40
Table 1: Types of Evidence
8
8
Table 2: Considerations for Creating Survey
35
Table 3: Employee Satisfaction Perceptions
37
Table 4: Employee Satisfaction Survey Considerations
40
ABBREVIATIONS
ASDA: initially Associated Dairies & Farm Stores Limited (ASDA 2005).
CSR: Corporate Social Responsibility (ASDA 2008).
ESI: Employee Satisfaction Index (Howell 2006, p. xiii).
OWL: Quality of Work Life (Howell 2006, p. 8).
RBT: Resource-Based Theory (Yang 2009, ¶ 1).
SHRM: Society for Human Resource Management (Clark 2005, ¶ 1).
TL: Transformational Leaders (Yang, 2009, Theoretical Background… Section ¶ 2).
CHAPTER I
INTRODUCTION
"Employee satisfaction doesn't mean that work is easy or that employees are always happy.
Instead, satisfaction means committed employees who are willing to give their 'discretionary energy' to their work"
(Lavigna, 2010, What Drives… Section, ¶ 2).
Links to Question
Employee satisfaction directly links to organizational excellence and/or productivity. Perhaps, satisfied employees do in fact "create value in the services provided to customers, which in turn, has the potential to lead to customer satisfaction and subsequent loyalty," as well as productivity, as some researchers, like Andrew Robson, David Yarrow, and Jane Owen (2005) all with Newcastle Business School, Northumbria University Tyne, UK, argue. Or perhaps, employee satisfaction does not directly link to the organization's productivity. Perhaps, the employee's productivity and/or quality of the organization's products/services influence his satisfaction. In the study, "Does quality drive the employee satisfaction in the UK learning sector?," as Robson, Yarrow, and Owen examine the link between organizational performance and employee satisfaction, they, as various other researchers, find a number of contentions contribute to employee satisfaction.
Just as researchers do not all agree regarding components contributing to employee satisfaction and the organization's productivity, employers and employees do not typically agree on the reason/s an employee stays committed to a company or what factors contribute to an employee's satisfaction with the company. Perceptions of both the company and the employee may be subject to change as circumstances for both vary at times. During the mixed-method, qualitative case study, the researcher focuses on employee satisfaction and productivity as well as investigates whether a correlation...
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