Employee Customer Service Training New Employee Customer Service Training Plan Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. The employees of an organization act like the 'driving force' which can either lead the organization towards success or can turn out to be the cause of its failure. A company's progress not

Employee Engagement Organizations do not exist in a vacuum and require various resources in order to ensure continuity and resilience. The needed resources vary from financial, infrastructural, material, systematic and procedural resources as well as others depending on the vision, mission, goals and objectives of the organization. But having all these resources do not guarantee the success of the organization unless the most vital resource of all are optimized and these

Another method that a researcher can use for data collection is one on one interview with the employees, in this way a researcher can find out problems faced by employees during their working experience. The main concept is researchers understanding the specific factors underlying the levels of motivation at particular employer or in a company. In order to get useful data a study should be carried out. Data collection involves surveys

The vertical differentiations are associated with the components of abstraction that permit individuals to determine both their intentions and their behaviors. The horizontal differentiation is associated with different intentions including the completion of the project. Tubbs and Eckeberg (1991) assert that understanding the intentional model has implications associated with understanding the effects of goal setting. The authors argue that the intentional behavior model explains the cognitive effects of goals which

Problem with Extrinsic Motivation and How Maslow's Theory Can Help Introduction Tesla has been identified as a company that struggles with employee motivation under CEO Elon Musk, who has attempted to push his employees to outperform in order to meet production targets (James, 2019). Rather than using intrinsic motivation to compel employees to self-actualize and reach their fullest and maximum levels of potential, Musk uses extrinsic motivation—which only takes one so far

Guarding against stasis while allowing employees to have a sense of control and mastery are some of the important lessons to be learned from these theories. Still other theories of motivation allow for individual differences in what does or does not motivate the subject: Attribution theory's advocates classify individuals into three general categories: achievers who desire personal recognition, affiliation seekers who value relationships, and power seekers who desire control