This offers internships to elected students who are provided on-the-job training. Thus, if the company finds itself at a loss in terms of skills, it can anytime resort to the fresh new trainees (http://www.southwest.com/careers/interns/intern.html).
5. Employee Relations Program
An employee relation program should be made up of several major components like: rules that must be obeyed at the workplace (no smoking, attention paid to vocabulary, no discrimination), recognition (e.g. Southwest Airlines designates an employee as Star of the Month for best luggage handling or for the lowest number of complaints (http://www.southwest.com/careers/stars/stars.html),the procedure for solving potential conflicts, an assistance program providing advice on both professional and personal matters, work-life balance (implying holidays, maternity and paternity leaves), a participative management style which makes each employee feel he/she is part of a team (http://www.cipd.co.uk/subjects/wrkgtime/wrktmewrklfbal/worklifeba.htm?IsSrchRes=1).
In order to evaluate the effectiveness of the components above, the company should conduct surveys based on the balanced scorecard method in which every component is listed and assessed by employees in terms of importance and level reached within the organization.
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