Armed with such information, transformational leaders can respond appropriately thus effectively averting possible fallout. This is a clear indication that they possess empathy. Empathy according to Goleman (2004) is "the ability to understand the emotional makeup of other people." By easily identifying with the thoughts and concerns of their followers, transactional leaders can better take a group's pulse while at the same time correctly reading its concerns and thoughts. Further,

A literature review is an essential part of the research process and scientific method. According to the USC Libraries (2017), a literature review serves several functions, including synthesizing prior research and also showing how a proposed or current new research fits into the existing body of evidence on the topic. Reviews of literature can be chapters or sections in a research report or dissertation; alternatively they can be stand-alone research

Emotional Intelligence (EI) is very important in leadership. It enables a leader to understand and communicate with his followers in a way that is empathetic, supportive and non-abrasive. It can be considered one of the most effective tools of a leader because it helps to create an atmosphere of trust, companionship, and teamwork. As Mandell and Pherwani (2003) point out the Intelligence Quotient is not just a matter of remembering

Emotional intelligence Leadership - What makes a good leader? Emotional intelligence (EI) refers to the capability to recognize, manage and assess emotions. Some researchers propose that emotional intelligence can be learned and reinforced, while others claim it is an innate trait (Cherry, 2011). Emotional Intelligence has become a crucial part of how today's leaders meet the significant challenges they face everyday. Emotional Intelligence can help leaders in an increasingly difficult leadership

Emotional Intelligence in Law Enforcement Emotional Intelligence for Officer in a Law Enforcement Environment Law enforcement officers constitute exceptional and diverse personnel that experience a broad range of emotions. They therefore encounter numerous and strange challenges. Because of the nature, perception and significance of the services these officers offer to the public, their occupation is always under scrutiny and expected to portray high level of public standards. In addition, due to the

These leaders are aware of their emotions and the effects they have on others. Understanding one's emotions is the starting point for an effective self-management and management of others. In addition to this, an effective leader should be aware of its limitations, its strengths, and its capabilities. These competencies are in strong correlation with social competencies, which help leaders understand the behavior of their subordinates, their clients, and to