Often these kinds of individuals are used as mediators or go-betweens for various disputes so that they can carry messages and beliefs about misunderstandings and opinions back and forth from one person to another (Coleman, 1990). By doing this these individuals are able to say not only what the individual has asked them or told them to pass on to the other individual but also what the first individual was likely trying to say even if it did not come out correctly (Coleman, 1990).
By carrying these messages and understandings back and forth it is possible that an individual with good communication skills can bridge the gap between two others that were having difficulties and therefore resolve the emotional conflict that these people were having with one another (Coleman, 1990). Sometimes, however, there is not someone available to do this type of thing and therefore the individuals who are experiencing the conflict must work it out for themselves. If they are able to sit down and communicate with each other effectively by really listening to what each other is saying and attempting to see the other's point-of-view it is much more likely that they will resolve the conflict (Coleman, 1990). On the other hand, if they simply get angry and insist that the way they want to do things as the only correct way it is likely that they will not resolve any type of conflict because they are not willing to give and take, which is necessary for any good relationship (Coleman, 1990).
Individuals who are good communicators and who are willing to practice their skills will often learn a great deal about other people and about how to defuse many of the conflicts that come up within business and personal relationships (Ellram & Hendrick, 1995). These people are not therapists and they do not talk down to people, treat them condescendingly, or insist that they are listening or that they understand regarding everything that the person says (Ellram & Hendrick, 1995).
Rather, they are more skilled at listening them they are at insisting that they be the one to speak, just as they are more skilled at having a debate with someone them they are at having a fight (Ellram & Hendrick, 1995). These individuals know how to say what needs to he said without coming across as though they are being pompous or that they know more than others (Ellram & Hendrick, 1995).
They are the voice of reason when others are becoming confused and unsure about what to do, and they often receive very little thanks for what they do (Ellram & Hendrick, 1995). It is likely that some of this lack of 'thank yous' from other individuals comes from the fact that many individuals do not realize that anything significant has been done. Because they are not able to communicate in the same way that these effective...
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