Introduction
Being a regional director for a major restaurant chain like Dunkin Donuts presents unique challenges and opportunities. Factors like job design, organizational design, recruiting and selection, and training and performance appraisals will reflect the demographics of the target market, and the unique geographic features of the region. Moreover, choices in organizational design and human resources will reflect the organizational strategies and climate of the parent culture. There are ways that our region can set new precedents for organizational culture and climate, such as by empowering service workers and using a transformational leadership style to prevent employee turnovers.
Job Design
Good job design strategy takes into account employee input, employee training, work and rest schedules, and adjustments needed for some of the more physically demanding parts of the job (“Job Design: Meaning, Steps, and Benefits,” 2018).
Job Analysis
Job analysis will derive from the hierarchical structure that persists in the organizational culture of Dunkin Donuts. The job analysis will remain faithful to the parent organization, and as regional director I will be responsible for overseeing all the individual store managers, making sure that their decisions reflect the values of the company. Beneath the regional director will be an array of managers, shift supervisors, frontline associates, cooks, and clean-up crew, all of whom are essential for the smooth operations of each Dunkin Donuts outlet. The regional manager will effectively mediate between senior management, including the executive team, and the crew at each of the Dunkin Donuts outlets in my region.
Job Description
The regional manager will be responsible for communicating with and coordinating between the different branch managers under the same geographic jurisdiction. One of the most important functions of the regional manager will be to ensure that all franchise owners have sufficient capital to meet their needs; the managers need structural and institutional support as well as safeguards against financial losses that might ultimately do damage to the brand (Shumba, Zindiye & Donga, 2017, p. 436). The regional director helps to ensure that all the marketing materials and strategies made by individual branches are attuned to the company’s culture. Likewise, the regional manager will help to...
References
Bowen, D.E. & Lawler, E.E. (1992). The empowerment of service workers. Sloan Management Review 33(3): 33.
“Job Design: Meaning, Steps, and Benefits,’ (2018). Management Study Guide. https://www.managementstudyguide.com/job-design.htm
Jehanzeb, K., Hamid, A.B.A. & Rasheed, A. (2015). What Is the Role of Training and Job Satisfaction on Turnover Intentions? International Business Research 8(3): http://www.ccsenet.org/journal/index.php/ibr/article/view/45871
Kanyan, A., Nganya, L. & Voon, B.H. (2016). Improving the service operations of fast-food restaurants. Procedia: Social and Behavioral Sciences 224(2015): 190-198.
Rosado, J. (n.d.). What organizational structure is best for a fast food restaurant? The Chronicle. http://smallbusiness.chron.com/organizational-structure-fast-food-restaurant-75640.html
Shumba, K., Zindiye, S. & Donga, G. (2017). Challenges faced by franchise entrepreneurs operating in a volatile business environment. Problems and Perspectives in Management 15(2): http://dx.doi.org/10.21511/ppm.15(2-2).2017.12
Dunkin' Donuts: A vision for the future in the Midwest region Dunkin' Donuts has experienced stratospheric growth in recent years. To capitalize upon its success in the Midwest region in the five new locations opening up over the course of the next two years requires playing to the organization's strengths in terms of the quality and efficiency of service it offers at a relatively low price. Recruiting top talent, even at entry
Today, the company makes it clear that it is a baker of bread. Founder Ron Shaich has served at Panera's Chief Executive Officer for more than 25 years. Panera currently has 1,264 bakery-cafes in 40 states and Canada, delivering what the company refers to as fresh, authentic artisan bread and cafe foods. The company's mission, "a loaf of bread in every arm" sounds more like a tagline. However, the company
Corporation Starbucks is a successful coffee chain. The organizational structure is geographic, and decision making is mainly centralized with respect to strategy, and many operational decisions even at the local level come with strong guidance from head office. There are a few key issues, however, that need to be addressed. One is the relatively weak leadership pipeline within the organization, another is the distribution of resources to facilitate expansion and finally
I wanted to learn about some of the things that I would need to do in order learn about the process of finding good employers for my clients. I wanted to get a sense of what it was like to meet a manager and tour a facility. I also was interested in seeing what a manager's response would be to the issue of hiring a rehabilitated worker. Questions you'd like
The organization has been able to effectively use their large buying volume to lower the cost of supplies and reduce supplier power even further. Bargaining Power of Buyers: Krispy Kreme is highly vulnerable to the power of buyers, as there are a variety of substitutes and competition in the industry is intense. However, because the industry is moderately fragmented, Krispy Kreme finds power in their strong brand name, which attracts and retains
Balanced Scorecard Analysis: Starbucks What is the balanced scorecard? The balanced scorecard is a method of conveying value to an organization through the use of performance measurement tools. "The balanced scorecard has evolved from its early use as a simple performance measurement framework to a full strategic planning and management system. The 'new' balanced scorecard transforms an organization's strategic plan from an attractive but passive document into the 'marching orders' for the
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now