Donna and Kelly
assume employee relations specialist company. The supervisor responsible project advice issue. Members group assigned tasks completing project. Ideally, pieces puzzle smoothly completed. Kelly working overtime ensures piece project completed meet deadlines.
Scenario: Donna and Kelly
In the scenario presented, Kelly does not feel as if her colleague Donna is 'pulling her weight' on a project to which they are mutually assigned. Kelly has not confronted Donna about her anger. Instead, she has quietly allowed her emotions to build as she has grown increasingly frustrated with what she perceives as Donna's lackadaisical attitude about work deadlines. Now, Donna is taking a weekend vacation, leaving Kelly with even more work. In this specific instance, 'ownership' of the problem lies in Kelly's hands. This does not necessarily mean that only Kelly is at fault. However, "for every set of conditions or outcomes, there are some people who are affected adversely by them. These people are the problem-owners. They own the problem, because they suffer the consequences and therefore have the responsibility to resolve the problem" (Owning the problem, n.d., Problem ownership). From everyone else's point-of-view, the project is going smoothly, and there is no record that Donna's actions are causing lowered morale and project delays -- yet.
From Kelly's point-of-view, Donna's behavior is inconsiderate. Kelly works hard to meet her deadlines. She believes that Donna should be aware that adhering to...
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