Diversity Education
The American workplace has become increasingly diverse, a reflection of the American urban environment. Diversity training serves a few different purposes in organizations. The first is that it promotes an atmosphere of tolerance in the company, but many scholars have also made a business case for diversity. Some earlier writings on the subject outlined that diversity training helps to resolve internal conflict, improve communication flows within the company, align the company better with its market, and can also help improve organizational creativity by introducing new ideas to organizations (Cox & Blake, 1991). Later writers noted that the effects of diversity were complex, something that should be reflected in the way that the organization trains for diversity (Milliken & Martins, 1996).
As awareness of diversity grows, and the case for diversity training increases, it is evident that more companies are including a diversity component in their training programs. Initially, diversity training was oriented towards compliance issues, following the passage of the Civil Rights Act of 1964, but by the 1990s the tone of diversity training shifted. The focus at that point was on improving working relationships, and by the 2000s the focus for diversity training had shifted again, this time towards leveraging diversity for competitive advantage (Anand & Winters, 2008).
There is a certain...
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