Case StatementThis case involved a white woman and a black man who had an encounter in a parking lot and there was controversy if discriminatory action ensued. The two, Hope and Dillon, gave two different versions of the encounter.
At its very core, the conflict in the case is about racial discrimination. Legal advocates and scholars have given various definitions to racism and have focused on disparate impact and differential treatment. Their definitions can be crystallized into differential treatment occurring when individuals are accorded unequal treatment because of their race and disparate impact occurring when individuals are subject to the same treatment based on specific predefined procedures and rules, but where the procedures and rules are structured in favor of one group (Devah Pager & Hana Shepherd, 2008).
Issues to Resolve
Where there is a history of discriminative practices, an exchange like the one between Dillon and Hope is just one of many that have happened. Jack should appreciate both parties' points-of-view and respond appropriately to each one. The objective should be creating an environment where such incidents are openly discussed in a constructive manner without blame, judgment and defensiveness. There is need to understand the pattern of prejudiced beliefs and attitudes about blacks could be grounded on negative stereotypes about the race (Lawrence D. Bobo & Cybelle Fox, 2003).
Alternatives Courses of Action
1. Jack should use the event to push for organization-wide action. Given the responses other employees had to the incident, it is evident there is racial tension in the organization.
2. Jack should allow the two to narrate their experience to the other individual without being interrupted and also explain the historical context in which the event occurred. If the two can view their actions as reasonable, given the contexts, then blame should immediately stop.
Evaluating the Alternatives
1. There is always the possibility of a threat to security when "piggyback" situations take place. There is need for identification, regardless of sex or race. Hope's actions could have been necessary as protective measures.
2. There should be open conversations so employees can freely interact with one another and learn more about each other's cultures. Trying to understand both parties yielded several solutions to the problem.
Course of Action
There were several factors that influenced Dillon, Hope and Jack. To resolve the problem, they need to be patient and understand where each person is coming from. Besides just having an understanding of other people's culture, people should be able to adjust to other people's points-of-view so they understand them better. Further, Jack should have an open conversation with all his employees about these occurrences so they are accepting of the different cultures they hail from.
Case Discussion Points
There are several studies that have shown that blacks and other minority groups are disadvantaged in the current labor market. The particular reasons for the disadvantage and the place of race in the job market have been fiercely contested. Social scientists and economists predict that the labor market's demands would eventually eliminate most forms of...
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