¶ … dimensions (criteria) and define them in no more than one paragraph each.
Safe: avoiding injuries to patients from the care that is intended to help them.
Effective: providing services based on scientific knowledge to all who could benefit, and refraining from providing services to those not likely to benefit.
Patient-centered: providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions.
Timely: reducing waits and sometimes harmful delays for both those who receive and those who give care.
Efficient: avoiding waste, including waste of equipment, supplies, ideas, and energy.
Equitable: providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status
(quoted from: Committee on Quality of Health Care in America, IOM)
Part B. Question 2b (2. In no more than one paragraph each, please evaluate the importance of each attribute from the perspective of: a. The clinician, b. The patient, c. The payer (insurance company or cms), d. society.:
The clinician will rate technical performance as most important, because that's how they're trained: to be the best in their class. Responsiveness to patient preferences comes a distant second, because they are bound to obey patient directives. The hospital will encourage them to be efficient with their time, and the need to build a practice will lead to the management of interpersonal relationships. Amenities of care will follow, as patients will not go to unpleasant or unsafe doctor's offices. Cost effectiveness is least important, because they're not paid to be cost effective.
The patient will naturally rank responsiveness to their preferences as most important, followed by the management of interpersonal relationships, because interpersonal relationships are somewhat determinative of the response to their preferences. Amenities of care probably come next, as those are visible outward signs of care to the patient. Technical performance comes in next, because patients don't really...
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