These two techniques of reflexive and logic-reasoning are very effective in creating consensus and insight form multiple decision makers over time (Muller, Turner, 2010). In the long-term, this technique of decision making and the involvement of the leaders on Kava can potentially reduce their resistance to the development as well.
After Nik and his team have defined their common vision, mission and objectives, they need to also define the strategies and alternatives to attain them. The strategies must be done at as little cost and risk as possible as Mr. Morales' comments in the case study indicate only a small budget is available. The team also needs to concentrate on the socially responsible nature of the decisions as well, as Mr. Morales has stated that he wants any project done on Kava to be consistent with show great respect for the citizens of the island nation, be highly ethical, and in general be completely consistent with his view of social responsibility.
Nik needs to take these concerns for social responsibility into account in the defining and validating of the project and team vision with his co-workers. He also needs to consider how best to partner with those leaders of key industries on Kava from the petroleum, natural gas, agriculture and tourism industries. Another aspect of defining the vision has to do with how Hilton Worldwide can contribute to greater education for the island nations' children, as the nation has over 50% of the population being 15 years of age or less. Nik will have to also integrate in considerations of the three most critical industries for Hiltons' success...
Here, Hilton's locations not just in mainland China but in various locations throughout the globe have joined forces in creating a distinctly Chinese hospitality experience for visitors. Accordingly, the Hilton Huanying program is designed to demonstrate Hilton's recognition of Chinese cultural predilections when traveling at home or abroad. The program promotes "a tailored experience for Chinese travelers to welcome them to Hilton Worldwide properties, and expanded the program to
One final possible advantage offered by Chile would be another new development in the travel industry, which is community-service oriented travel. The Hilton Corporation could work with the Chilean government to create programs whereby travelers could help provide assistance to certain needy populations and areas of the region, possibly even in areas not traditionally known of by tourists. This would satisfy a potential desire for adventure in the hearts of
These best practices or optimized approaches to first measuring guest expectations and then responding to them through a series of concerted strategies is the foundation of the strategic framework Hilton uses to manage its many brands (Dube, Renagham,1999). Managing Expectations and Exceeding Them: The Mission of Hilton Management Strategically then, the managing and exceeding of expectations are the most critical strategic set of processes that Hilton management continually refines and accentuates
However, the foreign investment climate has improved significantly in recent years, especially with respect to hotel development, including in Phnom Penh. A new system for lease registration has been developed that effectively allows for registering land titles, allowing foreign entities to take out 99-year leases on property, which otherwise would be subject to foreign ownership restrictions. Those restrictions on foreign ownership of land have stifled foreign direct investment in the
Policies and procedures for the Hilton include corporate responsibility, community involvement, support of the arts, and a variety of public service policies that enhance the company's public persona. The company mission stresses accountability, profitability, and corporate responsibility. The 2005 Annual Report indicates profitability at 7% from last year, with Net Income up 93%. It was one of the best years for Hilton in quite a while, and the company continues to
Westward Hilton The previous managers of the Westward Hilton modeled their belief statement after the credo of another hotel, the Ritz-Carlton. Unfortunately, that credo did not work well for the Westward Hilton, and was not a good fit. One company is not the same as another, even though they may provide the same basic services (Belch & Belch, 2006). The Ritz-Carlton has brand name recognition, for example, where the Westward Hilton
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now