This reduces response bias for better reliability of the information gathered and a higher anticipated response rate for an adequate sample size. A one month time frame gives better assurance of an appropriate response rate adequate analysis of results.
Research Questions
Patient wait time: How long did you wait before being register? < 5 min, 5 min, 10 min, longer
How long did you wait to be called after being registered? < 5 min, 5 min, 10 min, longer
Once called, how long did it take to see the Doctor? < 5 min, 5 min, 10 min, longer
Staff friendliness: How would you rate friendliness of staff? Very unfriendly, somewhat unfriendly, somewhat friendly, friendly, very friendly
How would you rate helpfulness of staff? Very unhelpful, somewhat unhelpful, helpful,...
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