Dashboard Evaluation
Patient Satisfaction Scorecard
https://angelmedia.fhchs.edu/compass/dadi490/media/iDashboard/index.html
This dashboard page reviews and specifies how satisfied patients attending the hospital were, or were not, based on the service they received at the hospital. The data breaks down into specific areas of concern for patients in terms of the service they received.
Measurements provided:
There are 24 categories for patient input as to the quality of service they received. The hospital sent out 1,232 surveys and 954 people (former and presumably present patients) responded to the survey (450 males and 504 females; 250 new patients and 704 returning patients). The ages reflect a very diverse community of patients, including: 19 that were 10 years of age or younger; 57 between 11 and 20; 124 were between 21 and 30 years of age; 219 were between 31 and 40; 172 were between 41-50; 153 were between 51-60; 113 were between 60 and 70; and 96 patients were over 70 years of age.
In terms of "Ease of Getting Care," the great majority of respondents rated this aspect as "great," "good," or "satisfactory." However, 4 rated "Hours Center is Open" as "fair" and 4 rated "convenience of location" as "poor" (one can't be sure but those may have been the same 4). Four respondents rated "time in waiting room" as "poor" and 6 rated it "fair." Six rated "time in the examining room" as "fair." 3 indicated that staff was "poor" in explaining "information"; and 3 said staff was not "friendly"; 4 said the building was not "clean"; 2 indicated they were not comfortable or safe while "waiting"; 1 respondent said nursing staff was not "friendly."
The overall summary: the vast majority of patients of all ages were satisfied with service.
Patient Satisfaction
https://angelmedia.fhchs.edu/compass/dadi490/media/iDashboard/index.html
Overview:
This dashboard rates the overall patient satisfaction with the services received in the hospital. The data is presented in several different formats, with enough repetition to make if very clear to the observer what parts of the service were good, and what portions of the service were not...
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