CVS HR Management
The business of CVS is to provide products and health services with a vision that "strives to improve the quality of human life" (CVScaremark, 2011). Taking a look at two of the organization's strategic goals of the Human Resource business areas Training, Recruiting, Selection, and Technology it is easy to see how CVS is an industry leader.
CVS recognizes the importance of establishing a culture that will have an affect on its people and their performance. The organizational development functional management at CVS realized that sharing a common vision would assist each individual in understanding what the company stands for, commit to the same vision, and then work toward supporting the mission each and every day.
The target market are communities with consumers in major urban cities across America. In these communities is a pool of employable workers as well as many cities have government programs to facilitate jobs. The CVS sustainable competitive advantage is centered in providing superior training to their employees and partnerships with government programs.
II. HRM Function: CVS Technology
The management at CVS has attempted to improve customer service by implementing several technological solutions. Currently the call center has recently brought on board a Voice interaction response system across all customer service platforms to accept incoming customer calls. Management added a voice response system to dial out to customers informing them of the status of their pharmaceutical orders. For online requests from customers there are email auto-response handlers. Each of these customer service response systems acts independently and often results in customer complaints of poor service with many customers needs left unmet and others being lost in the...
Both the HR and IT departments must work together to resolve the issues together. By reviewing the problems revealed in the quality audit it was discovered that technology and training can improve the prescription order processing system. The SMART tool also uncovered how HR can raise the level of customer satisfaction by providing better trained employees. This will diminish the number of problems due to slow response time. The
The job board policies to attract perfectly qualified candidates may take a similar imagination and focused outlines that were used by bigger companies in marketing their products and services to promising customers. Some of the fundamental techniques using Internet adopted to reach promising candidates are: directed email promotions, buttons, banners, tiles, skyscrapers, etc. (a Telescopic View of Online Recruitment) It is not only the use of Internet and its fame
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Measurement: Coordinate all deployment processing for all task order personnel in a timely and professional manner. This can be seen in my duties where for instance I set up tracking documents for subcontractors and a checklist for contractors deploying. I am also administer and control maintenance of Task Order personnel data in internal and external (prime master and government SPOT) personnel databases. My responsibilities include coordinating training and deployment requirements prior
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