Ritz vs. Mayo Clinic
When it comes to purchasing and spending, there are two things that perhaps do not always compare equally and favorably and that would be healthcare and hotels. Luxury hotels like Ritz Carlson stand out simply because not everyone can or chooses to stay at hotels like Ritz Carlton whereas everyone will need healthcare at some point. What draws these two firms together is that customer service is the epicenter of what they focus on and they do so in a way that is unique. Even with all of that, there are some clear differences between the two and it comes down to their motivations and why they do what they do. While both firms have impeccable customer service, there is clearly one firm that stands out from the two and it is for more than one reason.
Analysis
As noted in the introduction, both Ritz Carlton and Mayo provide impeccable customer service. Something else noted in the introduction is that the two organizations are in two entirely different paradigms. While some may try to put the kibosh on any negative comparisons along those lines, the factors in play are certain relevant to point out. Primary among those is the fact that Ritz Carlton is a for-profit business and they are engaging in their high level of customer service as a selling point. Doing all of this well allows the firm to make more and more money. There is nothing inherently evil or wrong about that. This report's comparison is not a condemnation or lambasting of capitalism....
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