For example, personnel integrity, confidence, organizational culture, motivation, team spirit and the overall quality of business and employee relationships. According to this approach, if any one of these four aforementioned aspects are lacking or deficient in any way, even if minor, the quality of the service is placed at risk. Hiring Contractors and Consultants Since quality assurance has become such an important factor in operating a successful business venture, and because implementing

Quality Management Relating Risk management policies and practices to quality management Quality Management for X Medical Facility Quality management in the health care aims at ensuring that patients, who seek their services, obtain an exceptional provision of health care. According to Reichert (2011), every health care giver aims at providing quality services to their clients compelling them to employ quality management. Health care organizations perform this task to exhibit their dedication to providing

This creates a strong customer base that can help the company through financially difficult periods and gives the company a leeway in terms of price control and product development. A company that can keep customers also tends to have a higher market share than its competitors. Customer care usually works its way back around and acts as advertising through the company, generally by word of mouth from satisfied customers.

Jones (2000) explains that "Competitive advantage can be gained through customer service management (CSM) when implemented as a comprehensive approach to centering the organization on the customer. To be successful in the CSM strategy, each area of an organization must see that, directly or indirectly, achieving its objectives contributes to the customer's overall experience with the organization (Jones (2000)." The capacity for business growth as goals are met- if customer

Quality Management and Effective Cost Reduction Achieved at Bosch GmbH, Germany by Implementation of Its Systems with Special Emphasis on Total Quality Management Company Profile "Prevention" -- Quality Management Product Design Process Design And It Enabled Solutions IT Involvement Material, Manpower, Knowledge and Its Quality Cost Of Quality Operations Objectives -- Application Of Quality Management Principle For Better Productivity And Profits Gap models qm - Quality Management Tqm - Total Quality Management ISO - International Standards Organization CAM - Computer Aided

The results of the data analysis are presented below in both tabular, graphic and narrative analyses formats. Validity Validity refers to the establishment of evidence that the measurement is actually measuring the intended construct. Measures can be reliable without being valid, but cannot be valid without being reliable. To develop a model by which validity issues could be assessed we used the validation model developed by Chandler and Lyon (2001) in