Human skills are normally dispersed in the population, but human resources with high skill levels are rare (Jenson, 1980). In the same manner, the responsibility attached to working in a company or firm requires variation in skills to offer variation in contributions (Hunter & Hunter, 1984).
This is also the very reason why redundancy in human resource is extremely avoided. In every organizational structure, the role of each member of the organization, his/her responsibility, his/her direct contribution to the realization of the company's goal is always being assed so at to checked that every member of the organizational chart is rare and that every body is contributing a unique input to achieving the desired output of the company.
Consider the Culturally Diverse Human Resources as Inimitable
Like the idea that human resource is rare, if a human resource is difficult to imitate, it can be the source of a sustainable competitive advantage. In support with this, it has also been noted that resources is a lot difficult to imitate if in the presence of causal uncertainty and social complexity (Barney 1991).
Causal uncertainty or ambiguity happens when it is hard to understand the link between a firm's resources and its competitive advantage (Reed & DeFillippi, 1990). Thus, in human resource' point-of-view, competing firms which cannot identify the human resources that are responsible for the competitive advantage, or the way by which human resources create the competitive advantage only signifies that they cannot imitate the advantage. It is also in this point-of-view why it is noted that team production often leads human resources to causal ambiguity. This is because with team production, difficulty in isolating and identifying the particular human resources (individuals) that produce the superior performance of the team can be expected (Alchian & Demsetz, 1972).
Social complexity, on the other hand, usually occurs from transaction-specific relationships, and the competitive advantage these relationships create may be due to transaction-specific human capital, i.e., human capital, such as knowledge, that is only important during the focal transaction. In various firms, different enablers interact with different people in and out of the company premises, This in turn enable them to establish relation which can be company-related or not.
Because of such relationship, a very complex social situation may result and this may constitute a competitive advantage for the firm. Even if the relationship can be considered as too intricate to dissect, it is also reasonable to hypothesize that the value of the focal relationship may be due to transaction-specific human capital, wherein the knowledge and trust that are developed over time by the focal personnel (Becker, 1964).
Regard the Culturally Diverse Human Resources as Non-substitutable
It should be noted that any human resource is considered as a source of a sustainable competitive advantage if it is a non-substitutable resource, especially if the human resource comes from a culturally different background. Human resources are among the firm's few resources which can be transferred to series of technologies, products, and/or markets so as to prevent becoming obsolete (Harrigan & Dalmia, 1991).
In today's modern time, a lot of technology types can now be used to replace human function. Continuous upgrades of equipments, series of technology linkages, and even non-stop innovation and invention offers threat to the strength of human-resource. Like for example, the general human capital resources such as learning capability which can now be transferred across a wide variety of technologies, products, and markets. Furthermore the firm's continuing acquisition of individuals with high levels of learning capability and eventually training in various state-of-the-art technological skills could also mean that the resource does not become obsolete (Harrigan & Dalmia, 1991).
Therefore, it is very unlikely the substitution of human resource to technology would eliminate the advantage of the human resources for long. This is proven by the fact that technologies can already replace the people. So why would a company continuously hire a person - who will be receiving years of benefits, medical benefits, and even retirement benefits that are all too costly- if the company can only buy a certain technology and use it without even worrying for the benefits that human resource have? However, it is also worth noting that there are certain limitations that technology has which human resource does not have. First is the fact that technology is now and continuously being internationalized. This just proved the fact that technology may be easier to imitate or be substituted as competition becomes more global because (Mansfield, 1984):
The number of companies with...
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