Cultural Competence in Organizations
Cultural competence is the interaction of different individuals of different cultures, social and economic backgrounds, in business organizations, government agencies, non-profit organizations and human resource departments. It incorporates four essential and fundamental concepts: consciousness of perception on culture, differences attitude regarding culture, information on cultural practices and perception and skills regarding cross-culture.
Cultural competence is the interaction of different individuals of different cultures, social and economic backgrounds, in business organizations, government agencies, non-profit organizations and human resource departments. It incorporates four essential and fundamental concepts: consciousness of perception on culture, differences attitude regarding culture, information on cultural practices and perception and skills regarding cross-culture. The development of cultural competence can assist in ensuring that people of different culture can effectively interact, understand and communicate with one another.
Background
In order to understand the concept of cultural competence, it is essential to understand the word culture. Culture is defined as the traditions, customs, language, values and norms that group of individuals share and live together in one community in order to interact with one another. In simple terms, it is considered to be the pattern of behavior of individuals, which incorporates communication, interaction, interpersonal relationships, beliefs and values. Cultural competence is associated with diversity as well as the communication and interaction within the organization (Goodman, 2012). The Hainan Incident is an important incident that occurred between China and United States and it is essential in understanding the significance of cross-culture and cultural competence in resolving conflicts. The incident started with in 2001, when a U.S. surveillance plane entered Chinese land and two Chinese jetfighters had been sent.
The U.S. plane was damaged and had to make an emergency landing and 24 American crews were detained. Negotiations between the Chinese and Americans sides were successful as the 24 members of U.S. crew were freed. Both of the sides had their "diplomatic victories" (Huang & Bedford, 2009). According to Huang & Beford (2009), "The effective image (or face) restoration...
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