opportunities to improve the cross-cultural and cultural-awareness training at Hilton Hotels International, Inc. This study was important because Hilton Hotels compete in 78 countries across six continents and hosts guests from virtually every country in the world during a given year. In order to continue to its efforts that began in the late 1990s to rebuild its eroded brand, Hilton Hotels has sought to exceed customer expectations at every

Introduction Police officers interact with the public on a daily basis, requiring cross-cultural competency and communications skills. Whereas lack of awareness of cross-cultural differences may lead to conflicts and misunderstandings, cultural competency can foster harmonious relationships among multiple community stakeholders. Misunderstandings can also lead to inefficiencies in inter-agency communication, potentially complicating cases by unnecessarily diverting a case to child protective services or the courts. For police officers, cross-cultural competencies impact interactions

To the host country, this translates into cheap imports, which, despite the good they do for the consumer, help demise the national industries, which are no longer able to compete. All these lead to the indubitable conclusion that competition in the twenty-first century is as fierce as it has ever been. Aside the threat of cheap imports, the modern leaders also fear the possibility of losing their best staff members.

Thus, more skilled individuals are more likely to possess these. Ensure that the Culturally Diverse Human Resources is Rare Any firm's human resource must be rare, especially if it aims to be the source of sustained competitive advantage. Human skills are normally dispersed in the population, but human resources with high skill levels are rare (Jenson, 1980). In the same manner, the responsibility attached to working in a company or firm

There are also some generalizations that do not include all, but some, Puerto Rican culture: conversations are usually very interactive and full of interruptions. Interruptions mean interest in the subject discussed; silence denotes disinterest rather than paying close attention. If someone is talking to someone else and a third person joins in, the people talking are expected to stop what they are saying and acknowledge the newcomer. Also, it

Scu.edu).Andre goes on to say some critics see Hirsch's efforts to bring culture into the classroom are not so much "cultural literacy" but more like "cultural indoctrination." Not only is the Hirsch strategy and methodology seen as flawed, Andre and Velasquez continue, the "content" he prescribes is subject to criticism. For example, the question of "Whose form of knowledge, culture, vision, history and authority will prevail as the national culture?"