Verified Document

Cross-Cultural Communications The Online Library Has Nothing Article Review

Cross-Cultural Communications The online library has nothing that matches a full-text search for "intercultural communication" or "cross-cultural communication" for the last 60 days. So the article used was Three Skills every 21st century manager needs, by Andrew Molinsky, published in the Harvard Business Review. The HBR is not a journal article but is a highly-respected article from business professors that is read by practitioners and academics alike.

The article outlines common scenarios in international business, where employees and managers from different parts of the world experienced difficulty in communicating with one another. This is phenomenon is becoming increasingly common in our globalized world, and firms needs to adapt effective intercultural communication strategies in order to maximize the effectiveness of communication within the company between agents of different cultural background.

The author outlines three steps, being "to diagnose the challenges you face," "to adapt your behavior to reduce your distress" and "to fully appreciate the value of code-switching," by which the author means shifting between different communication styles. The author fleshes out this basic advice a little bit, making a case that this is a vital skill for managers in the 21st century.

The author does not directly contradict the literature, but nor does...

For example, the literature studies issues such as the role of not only national culture but organizational culture in intercultural communication challenges (Lauring, 2011). Molinsky's examples are internal communications, so he should have touched on this dimension. There are ample strong case studies illustrating how invoking a common corporate culture around the world can help to reduce the impact on intercultural communications. Lauring's work cites Danish firms working in Saudi Arabia. Another good example might be FedEx, which has had more trouble with corporate culture and communications between head office and its Kinko's subsidiary than it has at FedEx Express offices around the world.
Yu (2012) points out that assessing one's competence with intercultural communication is not as easy as it sounds. There are no established frameworks for this, so any self-assessment, as prescribed by Molinsky's first step, would be fraught with difficulty. A manager may have trouble realizing when there are communication problems, let alone be able to identify what those problems might be. Indeed, the manager who knows all of the potential pitfalls of communication between any two cultures is not likely to make mistakes. It is the manager who does not have awareness that makes mistakes, so as Yu points out a third party is required to…

Sources used in this document:
Works Cited:

Lauring, J. (2011). Intercultural organizational communication: The social organizing of interaction in international encounters. Journal of Business Communication. Vol. 48 (3) 231-255.

Molinsky, A. (2012). 3 skills every 21st century manager needs. Harvard Business Review. Jan-Feb 2012. 139-144.

Yu, H. (2012). Intercultural competence in technical communication: A working definition and review of assessment methods. Technical Communication Quarterly. Vol. 21 (2) 168-186.
Cite this Document:
Copy Bibliography Citation

Related Documents

Attitude and Behavior Developmental Task
Words: 13216 Length: 50 Document Type: Term Paper

" (Halpin and Burt, 1998) DuBois states: "The history of the American Negro is the history of this strife -- this longing to attain self-conscious manhood, to merge his double self into a better and truer self. In this merging he wishes neither of the older selves to be lost. He would not Africanize America, for America has too much to teach the world and Africa. He would not bleach

International Business Expansion Process. International Recruitment...
Words: 11013 Length: 35 Document Type: Dissertation

international business expansion process. International recruitment and selection brings a number of challenges for business organizations. They not only face difficulties in hiring the desired skillful staff from the host country, but may also have to deal with severe financial and cultural diversity issues. Through this research study, an effort has been made to highlight the major challenges and issues which make the international recruitment and selection process more complex

Promising Phenomenon That Lends Itself
Words: 26560 Length: 96 Document Type: Dissertation

66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications

Aloud or in Writing, Making
Words: 17261 Length: 55 Document Type: Thesis

Companies such as XYZ Widget Corporation are well situated to take advantage of burgeoning markets in developing nations, particularly in Asia and Africa. 2. XYZ can grow its business by expanding its operations to certain developing nations in ways that profit the company as well as the impoverished regions that are involved, particularly when marketing efforts are coordinated with nongovernmental organizations operating in the region. 3. Several constraints and challenges must

Indian-Israeli Relations Valuable to India's
Words: 9235 Length: 26 Document Type: Thesis

' Indians across the political spectrum, especially the country's powerful nuclear weapons establishment, are critical of the NPT, arguing that it unfairly warps international hierarchies to the disadvantage of the non-nuclear-weapon states" (1998:15). In its efforts to balance the pressures from the international community with its own self-interests in formulating foreign policies, the position adopted by India has been starkly different than other countries. In this regard, Karp concludes that,

Ethnographic Study of Chinese Women
Words: 3071 Length: 12 Document Type: Thesis

They treasure what they have been lost since becoming destitute and homeless. On the opposite, American removes coming forward mostly. They yearn native land is actually for the memories about childhood which has gone forever. At the same time, the future is waiting for them in a broad space faraway." (Bai, 2007) V. DIFFERENCES in EDUCATION The work of Price and Briley (1999) entitled: "Culture, Education and Cognition: A Review and

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now