Crisis Management at the United Nations
Though an admirable organization, the United Nations does not always function like a smoothly oiled machine. This is because of the organization's sheer size, but also of its many inefficiencies. However, if there is one department in which there should not be any kind of delay or misunderstanding, it is the department of communications. This department, because of the nature of the organization, is vital to effective communication not only between states, but also between the UN and its member states.
This paper will thus examine first the theory of communications planning models and then how they would function in the United Nations especially in a communication crisis aspect.
Communications planning models
Various individuals give theories on how to deal with crises. Yet every business is different.
Some guidelines, however, do help. First, one must start off by recognizing that no matter its capacity, every organization is vulnerable to crises. Without adequate communications, however, in times of crisis various negative consequences can ensue. These can include the breakdown of operational response, anger of stakeholders and the perception of the organization as inept and negligent.
This is precisely why a company must be prepared for a crisis.
There are 10 basic steps that an organization can follow in order to ensure crisis communications, ensure that it is prepared and that the above steps will not take place:
1. Identifying a crisis communications team (i.e. small team of senior...
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