Crisis Communication
Communication is an essential component of effective crisis management. This is especially the case in a situation where the basic needs, health, and lives of thousands or even millions are at stake. In a situation where the water supply is at risk, for example, it is essential to establish a communication plan as soon as the risk becomes known. In this way any preventable cases of illness or death can be mitigated. When the risk of water supply contamination by a biological agent becomes known, for example, the main requirement is to communicate this to as large a proportion of the affected public as possible while minimizing the risk of panic or false information. To do this effectively, a sequence of risk-related communication needs to be implemented, including the choice of a risk communication team, communication to the public via the press and via information technology.
The first step of communicating a risk situation and all its associated factors is from the agency managing director to subordinates in charge of communication practices and risk mitigation. One component of such communication is the need to assemble a risk communication team (Clawson Freeo, 2012). According to Clawson Freeo (2012), this team should include at least the CEO, the chief of Public Relations, the Vice President, and Senior manager of, in this case, the Division of Water Safety, the safety officer, and possible eye witnesses that could shed some light on the origin of the contamination. After the team assembly has been completed, a plan of action is necessary, along with the choice of a spokesperson. The plan should be accompanied with a written list of responsibilities for...
Dishonesty in either could result in disaster for companies. Communication is the element that unites everything else. Employers should encourage employees to communicate either grievances or suggestions. This opportunity will result not only in better mutual understanding, but also in loyalty that arises from being valued as an employee. 4. I certainly would want to do homework on any company I enter for the first time - and particularly one
Telecommuting is the act of periodically working out of the main office, one or more days a week either at home, or at a telework center. (Avery and Zabel 2000, 82) The concept of telecommuting was created by Jack Niles as a result of the oil crisis of the 1970's. Niles felt that telecommuting would be a good way of eliminating the daily commute and preserving energy. Nile eventually found
Communications Training Program Kudler Fine Foods & Wine The objective of this work in writing is to develop a communications-training plan for Kudler Fine Foods & Wine. The communication-training plan will improve the virtual organization's communication process. Communication Training Program Objectives The communication-training program that is effective is one that is well planned and one that understands the objectives of the training program. The first step in an effective communication-training program is being clear
Communication in Organizations Define organizational culture and provide analysis of organizational culture relating to role, power, people and task culture as discussed by Charles B. Handy (1994) "Understanding Organizations" Organizational culture is many things including the values and behaviors an organization and its members adopt to create the environment in which they work. Researchers have struggled for decades to define organizational culture as one thing or another. They have also worked diligently
Crisis Management on 911 Summary of the Case The real-time response to the terrorist attacks on 9/11 was chaotic. There were multiple problems concerning issues such as communication flows, equipment, and chains of authority. Key agencies such as the FAA were not brought into the meetings quickly enough. Key pieces of information were known to some players, but were not transmitted to all key players effectively. The NMCC and the White House
" (Kent & Taylor, 2002) Dialogue cannot be considered a guarantee of public relations outcomes that are ethical but does provide an orientation that is likely to increase a better understanding and "...grounded rules for communication." (Kent and Taylor, 2002) The work of Chong (nd) states that the importance of crisis communication has emerged and specifically as related to public relations. Chong states that the study reported was conducted in order
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