Centervale Corrections Facility: Correcting Corrections
Problem Statement
Employees have been drawn to Centervale Corrections Facility because of its reputation for employee satisfaction and harmonious officer-inmate relations. However, recent turnover rates have skyrocketed. A preliminary survey of corrections officers at Centervale cite the following grievances: burnout, communications problems with senior officers, lack of motivation, low pay, role ambiguity/lack of clarity, and lack of inter-agency cooperation. It is hypothesized that stagnant institutional policies and processes need to be revised, with corresponding changes in organizational culture. However, improving inter-agency cooperation will also require the Human Relations and Training Officer to review protocols for interacting with other agencies and strategic partners.
Management Plan
Preventing Burnout
Centervale is not alone; “job dissatisfaction seems to be the norm” in corrections, with the most frequently cited reasons being related to issues like work schedule and mandatory overtime (Marshia, LaPlante, Allen, et al, 2005, p. iv). Burnout has adverse implications both for the employees who are discontent, as well as senior officers and inmates (Lambert, Barton-Bellessa & Hogan, 2015). Therefore, preventing burnout is one of the most important parts of the management plan. The means by which employees can prevent burnout include self-awareness strategies, coupled with more supportive policies that mitigate burnout.
Self-awareness strategies are critical for employees to recognize the signs and symptoms of stress before burnout occurs. Employees need to be trained in mindfulness techniques and receive training in emotional intelligence. However, no amount of self-awareness will help reduce burnout unless employees are not supported in their endeavor to manage stress and improve job satisfaction. Wittman (2018)...
References
Lambert, E.G., Barton-Bellessa, S.M. & Hogan, M.L. (2015). The consequences of emotional burnout among correctional staff. SAGE Open 5(2):https://doi.org/10.1177/2158244015590444
Marshia, K., LaPlante, M., Allen, D., et al (2005). Report prepared for VT Department of Corrections. http://www.doc.state.vt.us/about/reports/attrition/view
MTC Institute (2010). Correctional Officers: Strategies to improve retention. 2nd Edition. http://www.mtctrains.com/wp-content/uploads/2017/06/Correctional-Officers-Strategies-to-Improve-Retention.pdf
Wittman, A.D. (2018). To reduce burnout on your team, give people a sense of control. Harvard Business Review, https://hbr.org/2018/03/to-reduce-burnout-on-your-team-give-people-a-sense-of-control
Wood, P. (2014). 3 basic concepts to improve corrections communication. Corrections One. Sept 18, 2014. https://www.correctionsone.com/communications/articles/7575933-3-basic-concepts-to-improve-corrections-communication/
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