2. High quality of services
The research of the current needs of the people living in the BHA facilities
Alignment of the needs identified with the services provided, within the imposed resource constraints
The introduction of the employees in the change processes through their involvement and the usage of their input
The review of the changes implemented so far in terms of quality improvement and the assessment of their costs and results
The prioritization of the change processes developed and proposed based on their resource sustainability (Marquis, 2006)
The review of the needs, wants and inputs of other categories of stakeholders, such as the employees or the general public, in order to identify new opportunities for development.
3. Operational efficiency
The integration of technologies to support all organizational operations and processes
The provision of training programs focused on operational efficiency
The usage of the available resources in a responsible manner
An increase in the awareness of managers and employees on operational efficiency
The tracking of the operations completed, the resources consumed and the results obtained (Goodway, 2012).
3. Key performance indicators
As the Bushmead Housing Association implements the above mentioned steps, it would be expected to register the first results. Still, the actual success of the strategies implemented would be assessed through the lenses of the KPIs below:
1. Sustainable growth and development
The population is better satisfied with the quality of the services provided by BHA
The services offered are better...
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