Consumer Behavior
Consider decision making
Rational consumer behavior: What can organizations learn?
The consumer decision-making process can be conceptualized as a rational, economic model or a subjective, psychological model. The first stage involves the recognition of a need, followed by a search for information, evaluation of alternatives, the purchase, and is concluded by the post-purchase evaluation (Buyer behavior, 2012, tutor2u). This process can be long and laborious or relatively short in duration, depending on the nature of the good or service. For example, a consumer buying a hamburger recognizes a need of hunger; compares the selections on the menu at McDonald's; compares the prices, nutrition and taste of various types of burgers; makes the purchase, and then decides whether he likes the burger and would buy another. A consumer buying a refrigerator notes that his refrigerator is broken, surfs the net for product reviews and looks locally for deals; makes the purchase, and then decides if the purchase was worthy over a much longer period of time.
Depending upon the type of item, the consumer hardly realizes it is a process at all. In very routine purchases, the consumer may skip parts of the process, such as when he or she grabs his or her usual brand off the supermarket shelf, rather than researching the price or quality. There are, in general, two categories of purchases when consumers make decisions, that of "high-involvement purchases" which "include those involving high expenditure or personal risk -- for example buying a house, a car or making investments" versus "low involvement purchases (e.g. buying a soft drink, choosing...
consumer behavior models: decision making model, Maslow's hierarchy, Freudian Theory, Non- Freudian theory, Trait theory, learning process. Reflect individually on how your understanding and interpretation of the consumer decision-making process might influence your thinking when applying marketing principles in future business roles. According to Maslow's hierarchy of needs, all human beings are driven to fulfill certain needs and desires, but some needs are perceived as having priority over other needs. Until
" To that end, the Treasury Department would limit executive compensation for institutions receiving "exceptional assistance" (Geithner and Summers, 2009). Troubles continued in the financial sector -- both Citigroup and the Bank of America needed second rounds of capital infusions, and federal guarantees against losses totaling tens of billions more -- while Ben S. Bernanke, the Federal Reserve chairman, warned that more capital injections might be needed to further stabilize the
Whether in business or other settings, Chinese people will often demonstrate a notable lack of contentiousness, preferring to say indirectly what an American would not hesitate to say frankly. If one's professional or social senior in China errs in some way, the junior will seldom correct or criticize him. This is in part because doing so would cause the senior to lose face, which is undesirable. One does not want
Behavioral Finance and Human Interaction a Study of the Decision-Making Processes Impacting Financial Markets Understanding the Stock Market Contrasting Financial Theories Flaws of the Efficient Market Hypothesis Financial Bubbles and Chaos The stock market's dominant theory, the efficient market hypothesis (EMH) has been greatly criticized recently for its failure to account for human errors, heuristic bias, use of misinformation, psychological tendencies, in determining future expected performance and obtainable profits. Existing evidence indicates that past confidence in the
Realizing that the sense of smell is extremely important in shaping perceptions about the quality of a good, techniques such as "scent-sory" branding have been developed to engage with shoppers on a sensory level and encourage emotional buying. Flavor trends are evolving as consumer demands become more complex) Other ways of implementing "emotional branding" is with what is known as 'sonic branding'. This process is designed to trigger an emotional response
Consumer Psychology Persuasion lies at the heart of successful advertising and marketing campaigns. In attempting to persuade individuals and groups, advertising agencies and social psychologists face the enormous difficulty of changing attitudes. The following technique achieves attitude change by manipulating the underlying beliefs. Changing Beliefs. Although consumer attitudes are notoriously resistant to change, this technique achieves it through switching the focus of its attack away from the attitudes themselves and onto the underlying
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now