Conflicts and Communication at the Work Place
Historical Records
a) The conflict scenario as narrated in Case 10-2 has the following key elements that were important to analyze before an actual model for conflict resolution was taken:
The cause of the conflict provided in the scenario would have been the first element to be considered before any conclusions were jumped at by the conflict resolver. The paramount mode this could have been done was through giving an ear to each of the parties involved in the conflict, in this case, Reese and Patel. This element would have ensured that the conflict was entirely solved other than the temporal act just to fulfill the company's and boss' objective (Borisoff, 1997).
The extent of conflict was supposed to be analyzed to help the resolver know the intensity of conflict resolution to be applied.
Time pressure for the defined job was an influence in this situation and thus a key element that had to be considered in the conflict resolution model by the boss.
The position and power of the boss to the subordinate played a key role in ensuring the conflict was temporarily shelved to focus on the company's objectives. This was a key element in the context of the conflict scenario.
b) The conflict resolution strategy that Edwards used:
Edwards used the Competing Model of Conflict Management to solve the conflict in the given scenario. This model comprises of elevated assertiveness with minimal cooperation, and in the context, Edwards had to ensure the task at hand is completed regardless of the relationship between the two conflicting assistants. The task was handles timely, but the conflict loomed between the two parties (Budjac, 2006).
c) Opinion of best conflict resolution strategy that could have worked best:
My opinion...
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