"Employees need conflict management skills to manage themselves, make decisions, and work effectively in the ever-increasing team environment of today's organizations" (Lang 241). Without these skills, I was unable to work effectively. In addition, my poor conflict management skills resulted in a negative working environment for the entire team, which likely decreased their effectiveness and productivity. Not only did I negatively affect the current team efforts, but I likely negatively affected future projects with these team members, as well as any other interactions we may have outside of a team setting.
I did not complete any of the steps required in effective conflict management. I did not seek to understand the conflict at hand or where it was stemming from. Without understanding where this conflict resided, I was simply operating on instinct and my own personal biases that led to preferring my solution over the other one presented, or any possible alternatives we had yet to consider. This close-minded response meant that all the creative possibilities that were possible, with a collaboration with my team members, was lost. This was not only a disservice to my customer, but also to my organization, my fellow team members, and myself.
Recommendation for Improvement:
There are several recommendations for improvement. First, I should have used some conflict diagnostic tool to better understand the situation...
One way to increase one's objectivity is to use authentic listening with other team members, which may give each individual team member the best opportunity to understand other's points-of-view. Authentic listening involves: closing your mouth, not predicting or judging the outcome of a conversation before entering it, keeping open body language, asking questions when information is unclear, trying to put oneself in the other's position, listening to what is
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