Conflict Reduction Strategies
According to EMTALA (Emergency Medical Treatment and Active Labor Act), hospitals are responsible to ensure on-call physicians respond in a reasonable time frame and medical staff bylaws, or policies and procedures, must define the responsibilities of on-call physicians to respond, examine, and treat patients with emergency medical conditions (On-Call Responsibilities for Hospitals and Physicians, 2013). And, "when feasible, requests for consultative services should be made in accordance with patient's preferences and/or health plan" (EMTALA and On-Call Responsibility for Emergency Department Patients, 2013). The conflict in Betty's case involved the orthopedic resident's response time of two hours, indication of surgery by Thursday when the physician was not in office before Wednesday, the physician did not treat hands, therefore another referral was made a week later, and after returning to ER, the physician's assistant did not respond to questions concerning the availability of the physician.
The first thing that is suggested for Linda, the nurse manager, is to...
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