Workplace Conflict ManagementThe modern business environment comprises individuals from different nationalities, racial and ethnic backgrounds because of increased globalization and rapid technological advancements. As a result, human resource management practices in today’s business atmosphere have incorporated diversity as a crucial component towards promoting the wellbeing and success of the workforce. Diversity is seen as an important factor in enhancing the contributions of the workforce toward achievement of organizational goals and objectives. However, organizations are faced with the need to handle conflicts effectively because of the diverse nature of the workplace and workforce (Oni-Ojo, Iyiola & Osibanjo, 2014). Therefore, workplace conflict management has emerged as an important factor toward promoting the suitable functioning of the workforce. Effective workplace conflict management requires understanding the causes and impacts of conflict and utilizing appropriate strategies to lessen unnecessary conflicts and/or deal with them.
Causes and Impacts of Workplace Conflict
According to Overton & Lowry (2013), workplace conflict is a common occurrence in the modern business environment. The increase in workplace conflicts in today’s organizations is largely attributable to the differentiated nature of the workforce due to various factors, particularly globalization (Longe, 2015). Workplace conflicts are also attributable to miscommunication while carrying out work activities. Miscommunication that contributes to workplace conflicts occur when inappropriate information is communicated, when appropriate information is transmitted in a poor manner or when the wrong medium is utilized to convey information (Huan & Yazdanifard, 2012). Riaz & Junaid (2013) state that workplace conflict is brought by interpersonal, intrapersonal, intergroup, and intragroup issues.
Even though workplace conflict is an inevitable phenomenon, it’s associated with negative impacts on the productivity of employees. Organizational...
In siding with the marketing and sales teams, my position was that accuracy and speed of the development was more critical to meeting and exceeding customer expectations. The transformational power of leadership is kin changing a culture and making it more agile, market-driven and aggressively focused on customer needs. The argument of speed and accuracy for the customer, and more importantly to hold onto them as a client, overshadowed
In keeping with the collaboration of HR and leaders across the organization, more communicative, open structures to conflict resolution perform more effectively than autocratic ones (Carmeli, Atwater, Levi, 2011). The ability to emerge from conflict with greater trust is a major difference between transactional, autocratic or transformational leaders managing conflict resolution strategies. The idea is to use conflict as a galvanizing force in getting the organization to its goals. Autocratic
Similarly operational efficiency is crucial for control but too authoritative approach to a controlled culture is no more feasible in the current business environment because it stifles creativity and hinders employee freedom affecting overall business performance. Innovation and setting benchmarks and preparing people to achieve such high standards become the hallmark of organizations that strive for competence. Lastly cultivation culture is about stirring the lives of customers and employees
Conflict Management and Negotiation, Case 8 Sick Leave Kelly, Mark and Suzanne -- two Canadians and a British citizens, respectively -- are working as Assistant Language Teachers (ALTs) within the Japan Exchange and Teaching Program (JET) in Soto, Japan. In an effort to improve the English education standards used in Japanese schools, the national government designed the JET program to facilitate the exchange of English teachers from international locales. Government agencies
For instance, stress due to the change of working systems is a problem caused by the employer. Therefore, it is the employer's duty to ensure that employee learn and adapt to the new systems or machines and be able to work stress-free to meet the demands for production from the company management. The employer should ensure that an employee has just enough work for the day and not an overloaded
These conflicts do not affect only the people involved, but may affect an entire nation, especially in the case of the latter type of conflict. There are, indeed, many types of conflict, just as there are many potential solutions to conflict. With any kind of solution comes a good understanding of the roots of the conflict, but also of the personalities involved and how mutual respect and understanding, as well
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now