The work entitled: "Keeping Real Time Tabs on Fresh Food Supply Helps Guarantee the quality of Perishable Products" cites the statement of the Head of Supply Chain Logistics and it at Marks and Spencer who states that in order to stay ahead of the competitors Marks & Spencer's management has been expedient and efficient in identification of the potential benefits of RFID (radio frequency identification) for improving the supply chain in fresh food. According to Gary Pile General Manager of Melrow Salads: "Once Marks & Spencer decided to move ahead with RFID, we took the opportunity to work with them. RFID brings real benefits in improving our operational efficiency, giving us constant detailed feedback on our performance. That enables us to optimize the supply chain and move even closer to our target of 100% compliance." (Case Study Marks & Spencer, 2005)
The Case Study on Marks & Spencer states that the company is one of the largest retailers in the UK with 65,000 employees in over 450 stores and with a network of 198 franchised stores in 30 territories worldwide. The total sale for the Mark & Spencer group in 2005 was £7.8billion. RFID technology is being used by Marks & Spencer in tracking the movement of their products. The tag (a mobile device) transmits data which is read by a RFID reader and then the data is processed depending on the specific application and its' associated needs. The technology tool used by Marks & Spencer is the "Half Portal Writing Solution" which is comprised of a 'Controller Station' (houses the portal electronics) a touch screen and a choice between "tethered readers or handhelds." (Ibid) the configuration is easily accomplished with just a few keystrokes and can easier program multiple tags at one time.
IV. Johnson & Johnson
Johnson & Johnson are one corporation that is stated to use the factor of social partnering to sustain their competitive advantage. Company products are sold in countries totaling more than 175 with an annual revenue generated globally in excess of $36 billion. The products produced and sold by Johnson & Johnson meet a wide range of needs for human healthcare and include: anti-infectives, orthopaedics, cardiology and circulatory diseases, urology, diagnostics, women's health, mental health, skin care and many more. Johnson & Johnson states that their "unique organization structure allows us to effectively support our business strategy of remaining the worlds' most comprehensive and broadly-based healthcare company." Johnson & Johnson forms 37 global affiliates with 200 operating units. Johnson & Johnson has certainly managed a competitive advantage in the area of customer loyalty. Johnson & Johnson has "over time, and through a variety of means. Built customer loyalty to the products convincing the customers that its products are 'safe'. Johnson & Johnson backs this by removing, immediately from the market, any product proven to be unsafe. One example of this is the Chicago 'Tylenol' case and while "experts - predicted the death of Tylenol because they reasoned that Johnson & Johnson's recall was an admission of guilt, three months later Johnson & Johnson reintroduced the product, showed how the company had eliminated the possibility of tampering, demonstrated the product was safe again and traded on the user's loyalty to regain sales." (Robert, 2006) Reports state that six months later the product was reintroduced with safety tampering features and the customers again trusted Johnson & Johnson and the Tylenol product.
Summary
While both the companies of Johnson & Johnson and Marks & Spencer have been witness to being 'up' and 'down' in the marketplace, what these two companies have is determination to keep their customers and to gain new customers in what is termed a competitive advantage over other companies with similar products. In the work entitled: "Leading in (and out of) Adversity" the authors Vinay Couto, James O'Toole, and Alec Levenson (2002) reported is a 2001 case study conducted by the Center for Effective Organizations and Booz Allen Hamilton research through administering surveys to a sampling composed of 36 Fortune 500 Companies in order to assess how' worsening economic conditions" were affecting the companies and what the leaders were doing to combat the economic downturn. Stated in the report in relation to Organizational Evolution that "As the industry goes through its first major cycles, the survivors learn: How to ride out the demand fluctuations and build competitive advantage; and How to predict when future downturns will occur." The emphasis should be on both "efficiency and revenue growth at the same time" and should be "extremely tenacious when dealing with competition attacking with distributions channels or sales, and quality and productivity operations simultaneously. A study was conducted by these authors states that 48.1% of companies...
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