¶ … communications skills to solve problems they are likely to encounter in the workplace.
Communication is the process of sharing information, expression, feeling, and thought between two or more people. Effective communication plays an important role in the organizational development, and communication forms an important constituent of every aspect of an organization. To maintain good working relations, it critical for the entire workforce to communicate with one another to enhance coordination, as well maintaining good working relations.
Evidence of communication skills is the ability of an individual or business organization to persuade and negotiate within business environment. Persuading and negotiating is one of the important aspects within business environment. Arriving at a concrete agreement within a business environment involves using effective communication skills. Persuasion involves ability to convince others to reach appropriate course actions, while negotiating involves ability to reach a mutually satisfactory agreement.
Reflective Practice
Evidence of communication skills is reflected within my work place when my company decided to acquire Wachovia in 2008. I work with Wells Fargo in the United States, and based on the U.S. financial crisis that affected major banking institutions, Wells Fargo decided to acquire Wachovia to avoid a failure of Wachovia. Before my bank acquired Wachovia, there was a series of negotiation and persuasion between Wells Fargo officials and Wachovia officials. I was chosen by my bank to be part of negotiation team. When negotiating the acquisition deals, our team used series of communication skills to convince Wachovia officials on the acquisition agreement. Part of the communication skills used was positive language. The positive language is very critical in the communication. Typically, our team used the positive language throughout the negotiation period. One of the examples of the positive language we used was "we agree with your suggestion, however, you have to realize that we need to consider the stock market value before we agree with the acquisition price." Part of the communication skills that we implemented was that our team tried to be good listeners during negotiation. We implemented series of listening skills to have good understanding on the views of the opposing parties. We took time to listen to the views of the opposing parties very carefully and grabbed the important points from their discussion before we provides our suggestions. Showing the listening skills during the negotiation made the opposing party to understand that we were interested in them. More importantly, our team argued logically, which reflected evidence of mannerism in our communication tone. With all the communication skills implemented during the negotiation, Wells Fargo was able to reach the acquisition deal with Wachovia in 2008 and acquired the stock of Wachovia that worth $15.billion.
LO 2: "Apply appropriate methods to prepare for and participate in a simulated job interview."
Evidence
Stimulation job interview is designed to mirror challenges related to a particular job. Evidence of stimulation, which I had experienced, was the time I was looking for a job before I got admission into a college. I applied for jobs with several organizations, after the second weeks of my application, I received some interview letters, and part of the content of the letters was the instruction on how I should prepare for the interview, and the materials I should bring along for the interview.
Reflective Practice
To attend the stimulation job interview, I used several strategies to prepare for the job interview. The technique I used was to browse through the internet to search for lots of information on the technique to prepare and participate for the stimulated job interview. Part of the information I discovered was to make oneself as presentable as possible during the interview. Essential, first appearance matter most during the interview process. A candidate should put on a formal dressing outfit for the interview. From the research I conducted, I discovered that Communication Skills, Analysis Exercises, Role-Plays, and Group Discussions are the important strategies that interviewers used to select candidates during the interview process. To prepare for the stimulated job interview, I used my peer group to improve my oral communication skills. More importantly, I also picked up some English grammar textbooks to improve my written skills. I also improved my skills in the analysis exercise. The analysis exercises requires candidate to provide a recommendation for a complex business problem. To prepare myself for the analysis exercises, I read several case studies of the companies having business problems and the strategies they used to arrive at the solutions. I also prepared myself for the role-plays, which stimulates important challenges in a business environment. More importantly, I prepared myself for group...
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