However, the type of training format isn't the only thing the trainer must deal with. There are times when a trainee can present conflict in the training class which causes unwanted disruption. The trainer must be familiar with the various methods of dealing with conflict.
In each training class, there will be different types of trainees. The quiet type does not contribute to the class at all; the talkative trainee tries to talk more than the trainer which disrupts the class; the know-it-all thinks he can do a better job of training the class than the trainee; the negative trainee criticizes everything the trainer does; and the aggressive trainee does not possess the social skills to converse appropriately or argue constructively. In each case, the trainer must know how to handle the situation.
When dealing with the quiet trainee, the trainer should not try to force the person to speak. He must realize that everyone learns differently and not place this type of trainee in a situation where he feels uncomfortable. The talkative trainee should be reigned in so that he or she does not dominate the class. Politely ask this type of trainee to give someone else a chance to answer any questions. The know-it-all trainees should be acknowledged, but they should not be encouraged to continue talking. The negative trainee should be empathized with and then steered in a positive direction. The aggressive trainee needs to know...
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