Negotiation and Conflict Resolution
CONFLICT STYLES
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Communication is central to the management of conflict and organizational leaders know this too well (Jones & Brinkert, 2008). Possessing the most brilliant ideas or translating them into action means little or nothing unless existing conflict is adequately dealt with. Conflict usually involves communication behaviors in relationships. Chapter 8 discusses the functions of communication in conflict, namely confrontation, confirmation, and comprehension and how coaches help their clients perform these functions. They enable clients to transmit the message on the need for conflict management, which is confrontation; respect and protect individual and cultural identity, which is confirmation; and establish understanding on both sides concerning the conflict, which is comprehension. The individual is the main focus. The client should be able to objectively understand his conflict and craft the correct strategies and skills to address and solve it. The authors propose a coaching model, consisting of four stages. In the first stage, the client breaks the situation in detail from several accounts and viewpoints, In the second stage, the client evaluates the accounts and perspectives by applying the perspectives of identity, emotion and power. In the third stage, he designs a future narrative that connects with the first accounts and perspectives. And under stage four, the coach helps the client create an action plan, based on the three functions. At the same time, the coach applies a learning assessment method in devising a solution and identifying areas of improvement. The authors tackle the importance of assessing needs and how one-on-one coaching could be considered and made part of it. Coaches can take advantage of the client's narrative of events and his interpretation in forming the appropriate response to the conflict and in shaping the precise and effective action plan to deal and solve his own conflicts (Jones & Brinkert).
B. Conflict Styles Framework Summary
The authors suggest the adoption of the Thomas-Kilmann five-style approach in adopting a conflict styles approach (Jones & Brinkert, 2008). It consists of avoidance, accommodation, competition, compromising, and collaboration. Avoidance, according to Thomas and Killman, reflects a low-level self-concern and concern...
Communication Styles Statement of the Situation When you asked me to pick you up at the airport, I agreed. I drove twenty miles to meet you and waited at the gate. The plane emptied out but you weren't on it. The airline couldn't give me a passenger list but they told me that another flight from that city was coming in three hours later. I decided to grab a bite to eat
For example, if he was British I might try to respect his reserve, and try to curtail some of my stereotypically American gestures or bluntness towards him. I might also make some references to his culture that I found interesting. However, if Hodge came from a more highly emotive culture, I might still express my interest in aspects of his native land, but I might try to be more,
Communication Styles Stakeholders' Analysis Stakeholder Analysis of the National Health Service The National Health Service (NHS) is the world's largest publicly funded health service (NHS, 2011). It provides high quality medical care free of charge to patients across England. NHS uses government funding to run operations and pay employees. Being a national public sector organization, the NHS influences and is influenced by several stakeholders including the government, patients, suppliers, the media and community
Bridging the Gap (Between Communication Styles) In Management in Two Cultures, author Eva S. Kras discusses many differences between Mexican and U.S. cultures and their effects on business dealings. She describes differences in cultural values, customs, and attitudes that lead to misunderstandings when the two countries meet in the workplace. Perhaps most significant are communication styles, which are learned by socialization in childhood and so habitual to both cultures that they almost
communication style is being used by the following personnel. 1. Rashad attended the team meeting with all the rest. When the topic of role clarification for assistive personnel came up, he stated that he thought part of his role was to anticipate the needs of the patients for toileting and personal hygienic care. Robin, one of the staff RNs in their psychiatric care group home, raised her voice as
In intimate relationships, men still communicate through the same direct methods but they have tremendous difficulty expressing more personal thoughts and feelings to their partners. They may throw themselves into work to support their families as an expression of their love but they have a much harder time expressing their love verbally. Meanwhile, women tend to rely on the same metamessages such as by communicating their feelings and needs to
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