¶ … communication style is being used by the following personnel. 1. Rashad attended the team meeting with all the rest. When the topic of role clarification for assistive personnel came up, he stated that he thought part of his role was to anticipate the needs of the patients for toileting and personal hygienic care. Robin, one of the staff RNs in their psychiatric care group home, raised her voice as she firmly stated, "You are only an aide. That is in the RN role. We don't expect you to think, just to do what we tell you to when we tell you." Rashad sat quietly without responding because he needed to keep his job but began his plan on how he'd make Robin pay for her statement. Maybe he wouldn't do anything without being told.
The psychiatric nurse was being aggressive. She was humiliating Rashad and belittling him. What she is doing in essence is detrimental for the health care environment since she is potentially demotivating him and breeding potential conflict. Rashad responded by being passive but planned to be passive -- aggressive in the future. The entire situation is destructive for the necessary harmony of a health care environment. 2. Pamela, one of the school nurses in a rural county, was following up on some vision and hearing testing done by one of the volunteers, Brigit. She was concerned about the accuracy of the work due to the way these readings compared to previous readings. Instead of discussing this with Brigite, she decided to do it all herself and retest everyone.
This school nurse was being nonassertive.She was also demonstrating distrust of her colleagues. Instead of openly discussing her assumptions with them and, in a non-threatening way, probing for feedback, she acted on her own volition without informing her peers / subordinates of her intention.
This, too, is potentially destructive for the well-being of the health care environment since it may seed dissension as well as introduce errors and miscommunication (or non-communication) in the workplace environment. 3. Rosa managed the ambulatory...
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