Communication Improvement Plan for the Sheriff's Department
The Communication Improvement Plan (CIP) is an initiative that seeks to establish, formalize, and institutionalize proper communication protocols in the Sheriff's Department. The rationale for developing the CIP stemmed from the specific needs of the department, specifically: (i) to establish protocols that reflect proper communication flow in dealing with specific concerns or issues relevant to the work of members of the Sheriff's Department; (ii) to promote the establishment of "institutional memory" through consistent documentation of every activity and relevant issues and concerns that members of the Sheriff's Department deal with in the course of their work; and (iii) to serve as a guide to developing resolutions in issues, conflicts, or concerns that might arise among members of the department.
Creating proper communication protocols does not mean that informal communication will not happen within the department. Informal communication is inevitable, as each member of the department work with the same group of people and constantly engages with these people in both formal and informal ways. What the CIP seeks to accomplish is to create strong leadership through diligent observation of the rules that govern communicating department-related work, issues, and concerns. In the end, the Sheriff's Department would like its members to remain true to its Mission and values of cooperation, compassion, and communication.
To illustrate the purpose of the CIP, take as examples two scenarios that commonly occur within the department: ineffective communication between supervisors and staff. Ineffective communication could be a result of different factors that affect the perception of two or more communicators discussing an issue or concern at hand. The first scenario illustrates a supervisor...
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