Although Ralph tried to explain that this was not the case, he was unsuccessful in conveying the real issue of missing a deadline. Consequently, the focus shifted to more of a personal nature because Angela felt unappreciated so they decided to reconvene to another meeting two weeks later.
Unfortunately, the meeting started with some hostility from Angela. She was very cold and nonresponsive to Ralph's questions regarding her well-being. Because Angela did not feel positive about the last exchange, she missed another meeting, plus she failed to submit a report. Her actions are labeled as passive aggressive because her lack of apathy has now transferred into a performance issue. With her constant interruptions and frustrations, Angela refuses to communicate and wants to resign. Clearly, conflict is an issue in which resolution is needed in the form of an agreeable negotiation, whereby both parties are satisfied. Consequently, Ralph offered a trial of 2 weeks in which daily communication from home would occur. If for some reason this proves to be unsuccessful, both agreed for trial two weeks in the office. Hence, should the four weeks proved unsuccessful and communicating effectively, both with would go their separate ways.
Two Types of Conflict
Relationship con-icts are disagreements and incompatibilities among group members. Moreover, task con-icts are disagreements among group members, concerning ideas and opinions about the task being performed. The majority of the research indicates that task con-icts, as well as relationship con-icts, hinder group performance and member satisfaction ideas and opinions about the task being performed regarding personal issues that are not task-related (Jehn et al., 2008). Finally, process con-icts are disagreements about logistical and delegation issues such as how task accomplishment should proceed in the work unit, who is responsible for what, and how things should be delegated. Pilar and Miguel are experiencing relationship and task conflicts, whereas Angela and Ralph are experiencing relationship and process conflicts.
Conflict Management Approaches
Various strategies or approaches exist for conflict resolution (Mind Tools, 2012): Collaborating: win/win; Compromising: win some/lose some; Accommodating: lose/win; Competing: win/lose; and Avoiding: no winners/no losers. Initially, both Pilar and Ralph did not handle the conflict very well. Pilar seem to compete with Miguel, which only further alienate him. Ralph...
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