Communicating in the Virtual Workplace
Communication is an integral part of every workplace because it makes it possible for all the employees to work together as a cohesive unit. Globalization and Internet have dramatically changed the business environment and has led to the development of a global and virtual workplace. Today, technology has made it possible for people to work from home and communicate with team mates who are working on the other part of the world. This necessitates a more effective communication that will cut across cultural and linguistic barriers. Also, the absence of non-verbal gestures make it all the more imperative that communication should be clear, crisp and unambiguous.
Communication has been defined by Guffey, Rhodes and Rogin (2010) as, "the transmission of information and meaning from one individual or group to another." The communication process that makes it possible to transmit ideas start with the sender. The sender thinks of an idea, encodes it in a message, sends it to the receiver through different communication channels, the receiver receives the message and decodes them and finally the receiver sends feedback to the sender. (Guffey, Rhodes and Rogin, 2010).
In the light of this process, the three business emails are analyzed below.
Message #1
The sender of this message is the manager while the receiver is the subordinate or employee. The purpose of this message is to let the employee know that there is a mistake in the file sent by the employee and the manager wants the employee to go through the file and correct the mistake. The message says that there is a 158 camera deficit in the spreadsheet sent by the employee, Robert and the manager is unable to identify the difference because there are multiple...
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