Verified Document

Citrus Business Strategy And Product Term Paper

The bottom line is that Citrus must turn accountable and measurable performance into a lasting competitive advantage over the long-term. Analyzing Industry-Wide KPIs for PC Manufacturers

Areas of Measurement

Baseline: What is Measured

Industry Definition

Company-specific

Project costs and expenses

Use as a baseline for defining ROI

Number of orders per year

Determine configuration's impact on inventory turns

Current inventory and costs

Inventory turn savings

Customer Data

Lifetime cost per customer; avg. deal size by customer

Sales

Order cycle time

Order cycle times reduction of 35% or more recorded with mftrs contacted

Cost of Sales

Days Sales Outstanding reduction from 55 to 23 days on average

Cross-sell and up-sell revenue

Increase of 46% on aggregate

Average sales price per order

Increase from 7% to 29%

Quote and Order

Average costs to complete an order

91% reduction in cost per order

Special Pricing Requests

Over 92% ROI on automating Special Pricing Requests

Bad or incomplete orders

Incomplete order reductions of 30%

Customer Service

Number of customer complaints

89% reduction in cost of simple requests

Revenue lost to churn

69% when cross-selling is used with quote-to-order

Number of calls on order status

Median level of 15,000 per week to 200

Warranty and Returns

Reduction in warranty cost on customized products

14% reduction at a minimum

Labor cost reductions

Decrease order re-work from 18% to 1%

Distribution and Multi-Channel Management Strategy

As the O-Citrus laptop series is primarily sold to enterprise accounts, the primary sales channel will be a direct sales force who will call on CIOs and VPs of it, in addition being able to present to company boards of directors. While a direct sales force is expensive, this specific product and its unique attributes warrant the investment. Further, the unique value proposition of the O-Citrus laptop series centers on highly quantitative MTTF and MTTR calculations in addition to TCO measures, all of which must drive a positive ROI for customers. These are all essential aspects of selling into enterprise accounts and require training and an expertise with financial modeling in addition to in-depth knowledge of how systems work. Second, the direct sales force makes sense as a first phase of considering a reseller channel strategy to gain access into corporate accounts from relationships these resellers have.

Support and Services Strategies

As Citrus is primarily focused...

Support needs to be tiered with escalation paths for laptop compatibility problems and for break/fix workflows. Second-tier support needs to support Maintenance, Repair and Overhaul (MRO) workflows as well. These process workflows from the customers' standpoint need to be Web-based and accessible on a 24/7 basis.
From a services perspective, there is the need for having a dedicated, non-exclusive manager on each account to get projects completed on time and manage their services. In addition, for larger accounts there needs to be a dedicated, exclusive account manager assigned for both sales and service. The role of this manager on larger accounts is to ensure the largest customers stay with Citrus, and also work to up-sell them additional services. In addition to these two strategies, intensive training on the modularity, upgrades and self-service of the systems will be provided to enterprise accounts prior to product introduction.

References

AMR Research (2005) - the Handbook of Becoming Demand Driven. AMR Research Report October 6, 2006. Accessed with permission from the publisher. Lora Cecere, Roddy Martin, Debra Hofman.

AMR Research (2003) - Configuration is the Heart of Customer Fulfillment for Complex Product Manufacturers. AMR Research Report. Monday March 31, 2003. Retrieved from the Internet on May 4, 2008 at http://lwcresearch.com/filesfordownloads/ConfigurationIstheHeartofCustomerFulfillmentforComplexProductManufacturers.pdf

Askegar and Columbus (2002) - Channel Management Best Practices: It's All About Orders. AMR Research Report. Monday September 9, 2002. Retrieved from the Internet on May 1, 2008:

http://lwcresearch.com/filesfordownloads/SqueezetheRevenueOutofSPRs.pdf

Columbus (2001) - Defining Your Direction in Guided Selling. AMR Research Report. October, 2001. Retrieved from the Internet on May 3, 2008:

http://www.lwcresearch.com/filesfordownloads/DefiningYourDirectioninGuidedSellin.pdf

Columbus (2002) - the Sell-Side E-Commerce Market: It's All About Integration. AMR Research Report. Monday April 1, 2002. Retrieved from the Internet on May 5, 2008:

http://lwcresearch.com/filesfordownloads/SellSideECommerceMarketIsAllAboutIntegration.pdf

Columbus (2003) - Squeeze the revenue out of your Special Pricing Requests. AMR Research Alert. Tuesday November 11, 2003. Retrieved from the Internet on May 7, 2008:

http://lwcresearch.com/filesfordownloads/SqueezetheRevenueOutofSPRs.pdf

Dell Press Release (2000). Dell Announces "Premier Dell.com. Round Rock, TX: Dell Investor Relations. September 8, 2000. Retrieved May 4, 2008, from Dell Investor Relations Web site: http://www.dell.com/content/topics/global.aspx/corp/pressoffice/en/2000/2000_09_08_rr_000?c=us&cs=555&l=en&s=biz

Sources used in this document:
References

AMR Research (2005) - the Handbook of Becoming Demand Driven. AMR Research Report October 6, 2006. Accessed with permission from the publisher. Lora Cecere, Roddy Martin, Debra Hofman.

AMR Research (2003) - Configuration is the Heart of Customer Fulfillment for Complex Product Manufacturers. AMR Research Report. Monday March 31, 2003. Retrieved from the Internet on May 4, 2008 at http://lwcresearch.com/filesfordownloads/ConfigurationIstheHeartofCustomerFulfillmentforComplexProductManufacturers.pdf

Askegar and Columbus (2002) - Channel Management Best Practices: It's All About Orders. AMR Research Report. Monday September 9, 2002. Retrieved from the Internet on May 1, 2008:

http://lwcresearch.com/filesfordownloads/SqueezetheRevenueOutofSPRs.pdf
http://www.lwcresearch.com/filesfordownloads/DefiningYourDirectioninGuidedSellin.pdf
http://lwcresearch.com/filesfordownloads/SellSideECommerceMarketIsAllAboutIntegration.pdf
http://lwcresearch.com/filesfordownloads/SqueezetheRevenueOutofSPRs.pdf
Dell Press Release (2000). Dell Announces "Premier Dell.com. Round Rock, TX: Dell Investor Relations. September 8, 2000. Retrieved May 4, 2008, from Dell Investor Relations Web site: http://www.dell.com/content/topics/global.aspx/corp/pressoffice/en/2000/2000_09_08_rr_000?c=us&cs=555&l=en&s=biz
Cite this Document:
Copy Bibliography Citation

Related Documents

Coca Cola Marketing Strategies in
Words: 3378 Length: 11 Document Type: Term Paper

For nutritionists, who continue to issue dire warnings about the obesity epidemic, a diet soda surge is good news, although the soda industry discounts the link. The shift to diet is being felt across the industry, including the many small regional soda companies. Coca-Cola operates in a highly saturated industry, as there are many, many competitors for cola products. Some companies manufacture highly competitive goods, such as PepsiCo, which

Marketing Plan on Any Product
Words: 3332 Length: 12 Document Type: Marketing Plan

Marketing Plan for Coca-Cola Marketing Plan for Coca Cola Coca-Cola, the most valuable brand in the beverage industry has the largest customer base, the strongest brand image, and a huge supply chain and distribution network all over the world. The Coca-Cola Company formulates effective marketing strategies to present its Coca-Cola drink to its most potential target consumers in the local and international markets. Coca-Cola is widely available in more than 200 countries

Company G Juicer Electronics Product
Words: 3008 Length: 10 Document Type: Marketing Plan

Table of ContentsIntroduction 3Product Description and Classification 3Product Support of Mission Statement���������������������������������.�.3Consumer Product Classification 5Target Market 5Competitive Situation Analysis 6Analysis of Competition using Porter�s Five Forces Model 6SWOT Analysis 7Strengths and Core Competencies 7Weaknesses 8Opportunities 8Threats 9Market Objectives 11Product Objective 11Price Objective 11Place Objective 11Promotion Objective 11Marketing Strategies and Implementation 12Product Strategies 12Price Strategies 12Place Strategies 13Promotion Strategies 13Explanation of Strategies�������������������������..��.14Implementation Plan 14Product Tactics 14Price Tactics 15Place Tactics 15Promotion Tactics

Coca-Cola Macro-Economic Analysis Coca-Cola Is an Extremely
Words: 4596 Length: 12 Document Type: Case Study

Coca-Cola Macro-Economic Analysis Coca-Cola is an extremely effective organization. Nevertheless it has a number of difficulties surfacing at this time. The Coca-Cola Company offers around four hundred various consumer drinks and merchandise. The majority are not known as well as seldom observed with regards to accessible purchase. Furthermore, an additional problem the organization ought to deal with may be the health problems associated with soft drinks since it really is recognized that

Benefit Segmentation in the Oral
Words: 812 Length: 2 Document Type: Case Study

4. Specialty toothpastes created for customers with sensitive teeth, gums or other medical conditions, with customer experience being the most critical 5. Lifecycle approach similar to Crest yet focused on the consumer's purchasing lifecycle Based on this analysis, my top five criterion are as follows: 1. High performance toothpaste capable of delivering preventative protection and has a fresh taste 2. High performance cavity prevention 3. Making dialing brushing less of a chore and more fun

Antigua Guatemala Coffee
Words: 5779 Length: 18 Document Type: Business Plan

Antigua Guatemala Coffee Antigua Guatemala International (AGI) will be a manufacturer and exporter of Guatemalan coffee to Japan and the global. AGI will use a new system in the food and beverage industry to offer Antigua Guatemala coffee in a time-efficient and convenient way. AGI will provide vendors, retailers, and cafes with the ability to buy freshly brewed Antigua Guatemala coffee. It will be a high quality option to the institutional

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now