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Cisco Branding Case Study Case Study

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Cisco started out as a business to business (B2B) firm, with the company growing despite a relativity low level of attention on branding. However, as the firm expanding and entered in to the consumer markets (B2C) branding appears to have become increasingly important. The purpose of branding is perceived as creating value by developing a cluster of functional and emotions associated with a firm's product(s) that will support the intention to purchase among the target market (Leek & Christodoulides, 2011). The differences often seen on B2GB and B2C branding reflect the perceived differences in the way the buying decisions are made. Marketers believe that B2B purchasers decisions are based on a more logical perspective compared to B2C markets (Gomes, Fernandes, & Branddao, 2016). Therefore, branding for B2B firms is based on maximizing the characteristics that are believed will support sales; creating an image of functionality and the ability for the product to serve business needs (Gomes et al., 2016). If B2B making processes are based on logical assessment, using predetermined evaluation tools, then appealing to emotional elements is unlikely to be effective (Gomes et al., 2016). This approach has also been used to argue that branding...

Swani, Brown, & Milne (2014) found evidence this approach was used by B2B firms as they were much less likely to use social media and displayed a greater restrain in use of emotional messages in marketing and branding compared to the B2C market.
The purchase decision in the B2C market is generally less logical, with a lower level of formal assessment and increase level of emotional and psychological evaluation (Raj & Roy, 2015). Consumers make decisions using a range of emotions, including love, fear, and greed as well as the way they expected to feel after the purchase (Bagozzi, Belanche, Casalo, & Flavian, 2016). In consumer purchases it is often the emotional elements that are dominant influences, so creating a brand that has strong, and relevant emotional elements are likely to impact on the purchase decision (Bagozzi et al., 2016). Therefore, branding can play a more important role in the B2C market, and support purchases, so the move of Cisco towards more branding, increasing the knowledge of the brand in the consumer market and creating emotional as well as functional associations…

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References

Bagozzi, R. P., Belanche, D., Casalo, L. V, & Flavian, C. (2016). The Role of Anticipated Emotions in Purchase Intentions. Psychology & Marketing, 33(8), 629-645.

Goldsmith, R. E., & Flynn, L. R. (2015). Brand Engagement and Consumer Innovativeness. Journal Od Applied Marketing Theory, 6(1), 44-53.

Gomes, M., Fernandes, T., & Branddao, A. (2016). Determinants of brand relevance in a B2B service purchasing context. Journal of Business & Industrial Marketing, 31(2), 193-204.

Leek, S., & Christodoulides, G. (2011). A literature review and future agenda for B2B branding: Challenges of branding in a B2B context. Industrial Marketing Management, 40(6), 830-837.
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