Indeed, in terms of ethics, it harms the company the CIO is working for, along with his own reputation. It is therefore better to channel negativity into the planning, implementation and anticipation stages than into external communications.
A consideration of publications regarding the specific duties and positions of the CIO within a company provides further insight. According to Strassmann (reviewed by Goldsmith, 1995), for example, the CIO is primarily responsible for cost-reduction deliverables and the management of a strategic resource. Goldsmith highlight's Strassmann's definition of the CIO's duty as that of an "executive politician." He or she should build support and fulfill the needs of the organization rather than enforce standards and procedures in a rigid fashion.
According to Shwegman's confession, he failed in the basic duties of the CIO - he was unable to build adequate technological support for the needs of his company. However, according to Shuman's article, he felt this way even as strategies were implemented to improve the process. He was immediately and completely negative before the process was even completed, and he communicated this with absolute honesty, rather than even attempting a sense of optimism regarding the future. Furthermore although he did attempt to blame himself for the entire disaster, as he saw it, this also reflected badly upon those working under him. In this sense, Shwegman went beyond his duties as CIO in communicating externally, and did more damage than may have been strictly necessary.
On the other hand, Paul a. Strassmann, in a 2005 article, identifies certain criteria that should be applied to the duties of the CIO in order to ensure that the company benefits rather than suffer from such an official's work. Clearly, Shwegman's company suffered considerably in terms of reputation as a result of his letter. Strassmann's criteria are adapted from the Department of Defense and applied to the CIO profession in general. They provide further insight into the exact role and duties of the CIO, and may also clarify the estimation of Shwegman's decisions as wise or unwise.
According to Strassmann (2005), it is vitally...
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