CIO Interview -- Lakewood Hospital
How were you trained or and how did you decide upon your career?
I received my formal technical training in the Midwest. I hold a Bachelor of Science in Computer Engineering from Loyola University in Chicago, and completed a Master of Science in Information Systems from Michigan State University several years later. I have held many positions over the years, moving from helpdesk service internships during my college career to IT Director level positions by the time I enrolled in graduate school.
It has been an interesting ride -- I have seen the evolution of technology over the past decade and still find it exciting. My interest and passion for technology has always been there and I landed within the healthcare space and have found that it suits me well. Not just in terms of the types of technology, but also in terms of the needs that our technical solutions fill. I know that the work our department does impacts the lives of everyday people -- babies, the ill, the recovering, and the staff that serve them. Technology has transformed the way we collaborate and communicate in healthcare settings today; it has been a joy to work with new technical tools that meet the unique needs of the industry.
What implementation failures have you seen in your career? What lessons were learned?
When it comes to implementing clinical IT, we try to make sure we do things well, but our initial launch of a computerized physician order entry (CPOE) system two years ago failed. Strategic Decisions to move in this type of direction are always complicated, and given the myriad market options available and our unique needs, we attempted to self-develop. Both planning and physician support for the project was a bit poor, and we ultimately failed.
We learned the importance of involving clinical teams during the prospecting phase for such solutions vs. keeping things more IT-centric (Janicic et al., 2011). Engagement and training must be solid and there needs to be a senior level champion to help drive adaptation in the organization. We also came to understand the importance of more realistic timelines to implement and using a pilot...
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