Planning and Implementing Change in Healthcare:
Creating a Mentoring Program
One of the most common problems on all nursing units is the tendency of nurses to “eat their young,” or to be highly critical of younger and less experienced nurses. Given the need to recruit and retain new nurses to address the deficit of retiring nurses and to ensure that currently employed nurses are not overburdened and overworked, addressing this issue is particularly pressing. The proposed change is to institute a mentoring program to facilitate dialogue between new hires and existing staff. This will increase goodwill, improve training and communication, and reduce errors, thus hopefully reducing the phenomenon of nurses “eating their young.”
Proposed Change
To remedy the problem, it is necessary to address the root cause or phenomenon. “In most cases, nurse bullying is the result of ineffective communication and coping skills in a high stakes environment,” (Katz, 2014, par. 8). According to the Academy of Medical Surgery Nurses (AMSN) (2012), mentoring has found to be an extremely effective way of creating workplace cohesion and sharing skills between different generations of nurses. “Mentoring is a reciprocal and collaborative learning relationship between two, sometimes more, individuals with mutual goals and shared accountability for the outcomes and success of the relationship” (“Introduction to Mentoring,” 2012, par. 1).
Instituting such a program within the hospital will communicate the unacceptable nature of workplace bullying and underline the need to support new nurses being integrated into the hospital. One of critical foundations at the heart of mentoring according to the AMSN (2012) is that of honoring the need to support the nurse’s progress from novice to expert; mentoring allows nurses to slowly gain in expertise under supervision so they can accumulate the types of lived experiences that can gradually make responding to patient needs seem...
References
Introduction to mentoring. (2012). AMSN. Retrieved from: https://www.amsn.org/sites/default/files/documents/professional- development/mentoring/AMSN-Mentoring-Introduction-Article.pdf
Katz, K. (2014). Bullying in nursing: Why nurses ‘eat their young’ and what to do about it. Rasmussen Nursing. Retrieved from: http://www.rasmussen.edu/degrees/nursing/blog/bullying-in- nursing-nurses-eat- their-young/
Lewin’s change model. (2017). Changing Minds. Retrieved from: https://www.mindtools.com/pages/article/newPPM_94.htm
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